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Factors driving consumer loyalty intention towards e-tailers : an integrated model

Punyatoya, Plavini; Satpathy, Anurag; Agrawal, Arjun - In: International journal of business information systems : … 27 (2018) 4, pp. 466-492

Persistent link: https://www.econbiz.de/10011856689

Determinants of repurchase intentions at online stores in Indonesia

Wijaya, Rahmad; Farida, Naili; Andriyansah - In: International journal of e-business research : an … 14 (2018) 3, pp. 95-111

Persistent link: https://www.econbiz.de/10011886512

A study on customer's perception of online banking and e-service quality among Chennai customers

Kumar, G.; Shenbagaraman, V. M. - In: International journal of business excellence 11 (2017) 1, pp. 72-94

Persistent link: https://www.econbiz.de/10011710582

Predicting repurchase intentions with website usability : a parallel mediation of perceived customers satisfaction and service quality confirmation

Mittal, Ella; Kaur, Parvinder - In: International journal of electronic marketing and … 15 (2024) 2, pp. 223-239

Persistent link: https://www.econbiz.de/10015063939

Customers' perceptions as an antecedent of satisfaction with online retailing services

Mwencha, Peter; Muathe, Stephen - In: Journal of marketing and consumer behaviour in emerging … (2018) 1, pp. 4-27

The assessment of antecedents of customer satisfaction has become very important for the success of online retailing services. This paper reports the results of a study that investigated the antecedent role of customers' perceptions vis-a-vis satisfaction with online retailing services. While...

Persistent link: https://www.econbiz.de/10012116963

Face forward: how employees' digital presence on service websites affects customer perceptions of website and employee service quality

Herhausen, Dennis; Emrich, Oliver; Grewal, Dhruv; … - In: Journal of marketing research 57 (2020) 5, pp. 917-936

Persistent link: https://www.econbiz.de/10012271989

Applying flow theory to booking experiences : an integrated model in an online service context

Bilgihan, Anil; Nusair, Khaldoon; Okumus, Fevzi; … - In: Information & management : the internat. journal of … 52 (2015) 6, pp. 668-678

Persistent link: https://www.econbiz.de/10011376411

Repurchase loyalty for customer social co-creation e-marketplaces

Kang, Ju-Young M. - In: Journal of fashion marketing and management 18 (2014) 4, pp. 452-464

Persistent link: https://www.econbiz.de/10010530878

The role of e-service quality and information quality in creating perceived value : antecedents to web site loyalty

Pearson, Ann; Tadisina, Suresh; Griffin, Chris - In: Information systems management 29 (2012) 3, pp. 201-215

Persistent link: https://www.econbiz.de/10009687978

Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

Persistent link: https://www.econbiz.de/10010379358