Shin, Dongwoo; Song, Ji; Biswas, Abhijit - In: Marketing Letters 25 (2014) 2, pp. 153-165
In this research, we examine the role of two motivational forces associated with creation of electronic word-of-mouth (eWOM): regulatory focus and collective dissonance. Our studies show that generation of eWOM is enhanced by regulatory fit, while traditional WOM is dominated by the negativity...