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Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty

Kim, Kyungmin; Lee, Chung Hun; Mattila, Anna S. - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 885-906

Persistent link: https://www.econbiz.de/10010473452

Optimal information design for search goods

Choi, Michael; Kim, Kyungmin; Pease, Marilyn - In: AEA papers and proceedings 109 (2019), pp. 550-556

Persistent link: https://www.econbiz.de/10012404539

Trading dynamics with private buyer signals in the market for lemons

Kaya, Ayça; Kim, Kyungmin - In: The review of economic studies 85 (2018) 4/305, pp. 2318-2352

Persistent link: https://www.econbiz.de/10012263384

Public offers in the market for lemons with large discounting

Kim, Kyungmin - In: Economics letters 130 (2015), pp. 63-65

Persistent link: https://www.econbiz.de/10011422387

Influence of empathy on hotel guests' emotional service experience

Umasuthan, Hamsanandini; Park, Oun-Joung; Ryu, Jong-Hyun - In: The journal of services marketing 31 (2017) 6, pp. 618-635

Persistent link: https://www.econbiz.de/10011801636

Exploring island destination competitiveness of Langkawi and Jeju UNESCO Global Geopark : assessment from international tourists and tourism practitioners

Mustafa, Hasrina; Omar, Bahiyah; Sharifah Nadiah Syed … - In: Tourism planning & development 20 (2023) 6, pp. 1054-1081

Persistent link: https://www.econbiz.de/10014393307

"Sherlocking" and platform information policy

Choi, Jay Pil; Kim, Kyungmin; Mukherjee, Arijit - 2023

Platform-run marketplaces may exploit third-party sellers' data to develop competing products, but potential for future competition can deter sellers' entry. We explore how this trade-off affects the platform's referral fee and its own entry decision. We first characterize the platform's optimal...

Persistent link: https://www.econbiz.de/10014430750

Keeping the listener engaged : a dynamic model of Bayesian persuasion

Che, Yeon-Koo; Kim, Kyungmin; Mierendorff, Konrad - In: Journal of political economy 131 (2023) 7, pp. 1797-1844

Persistent link: https://www.econbiz.de/10014317434

Auctions with flexible information acquisition

Kim, Kyungmin; Koh, Youngwoo - In: Games and economic behavior 133 (2022), pp. 256-281

Persistent link: https://www.econbiz.de/10013337961

Unemployment duration under flexible information acquisition

Kim, Jeong-ho; Kim, Kyungmin; Pease, Marilyn - In: International economic review 65 (2024) 1, pp. 471-503

Persistent link: https://www.econbiz.de/10014538763

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