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Customer defection due to service elimination and post-elimination customer behavior : an empirical investigation in telecommunications
Somosi, Agnes; Stiassny, Alfred; Kolos, Krisztina; … - In: International journal of research in marketing : IJRM ; … 38 (2021) 4, pp. 915-934
Persistent link: https://www.econbiz.de/10013191810
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The role of speed on customer satisfaction and switching intention : a study of the UK mobile telecom market
Dey, Bidit Lal; Al-Karaghouli, Wafi; Minov, Stanimir; … - In: Information systems management 37 (2020) 1, pp. 2-15
Persistent link: https://www.econbiz.de/10012199496
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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Service quality and attitudinal loyalty : consumers' perception of two major telecommunication companies in Oman
Belwal, Rakesh; Amireh, Mohannad - In: Arab economic and business journal 13 (2018) 2, pp. 197-208
Intense competition and shifting loyalties in the Omani telecommunication sector are forcing companies to focus on service quality for increased customer satisfaction, customer loyalty, and organizational profitability. This study assesses the service quality for two major telecommunication...
Persistent link: https://www.econbiz.de/10011956273
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Do LTE service customers have different customer loyalty determinants?
Jung, Wonsuk; Kwon, Young-Sun - 2014
This study explores the determinants of customer loyalty in the Korean mobile telecommunications market with the …
Persistent link: https://www.econbiz.de/10010395712
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An empirical study on the cellular subscribers churn, selection factors and satisfaction with the services
Misra, Richa; Sonali Singh; Mahajan, Renuka - In: International journal of product development : IJPD 23 (2019) 2/3, pp. 105-121
Persistent link: https://www.econbiz.de/10012105676
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Role of service quality in improving customer loyalty towards telecom companies in Hungary during the COVID-19 pandemic
Naz, Farheen; Alshaabani, Ayman; Rudnák, Ildikó; … - In: Economies : open access journal 9 (2021) 4, pp. 1-21
an increased dependence of customers on telecommunications to continue their work and studies. The increased usage of …
Persistent link: https://www.econbiz.de/10012800325
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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Assessing antecedents of loyalty in the industrial relationship model : an examination of base model constituents and moderators
Samudro, Andreas; Susanti, Vonny - In: Journal of relationship marketing : innovations and … 21 (2022) 4, pp. 255-284
Persistent link: https://www.econbiz.de/10013463242
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An empirical assessment of customer switching behavior in the Nigerian telecom industry
Izogo, Ernest Emeka - In: African journal of business and economic research : AJBER 8 (2013) 1, pp. 61-82
Persistent link: https://www.econbiz.de/10009783121