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The effects of market orientation and service innovation on service industry performance : an empirical study
Cheng, Colin C.; Krumwiede, Dennis - In: Operations management research : OMR ; advancing … 3 (2010) 3/4, pp. 161-171
Persistent link: https://www.econbiz.de/10008825569
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The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko; Hakala, Henri; Partanen, Jukka; … - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
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Measuring performance of a service system : from organizations to customer-perceived performance
Laihonen, Harri; Jääskeläinen, Aki; Pekkola, Sanna - In: Measuring business excellence : the journal of … 18 (2014) 3, pp. 73-86
Persistent link: https://www.econbiz.de/10010417496
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Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix
Prajogo, Daniel I.; McDermott, Peggy - In: Managing service quality : MSQ ; an international journal 21 (2011) 5, pp. 465-483
Persistent link: https://www.econbiz.de/10009315788
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Lean service : a contingency perspective
Fenner, Sophie; Netland, Torbjørn H. - In: Operations management research : OMR ; advancing … 16 (2023) 3, pp. 1271-1289
Persistent link: https://www.econbiz.de/10014425904
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Demand management approaches in services sector and influence on company performance
Rajani, Renu L.; Heggde, Githa S.; Kumar, Rupesh; … - In: The international journal of productivity and … 72 (2023) 10, pp. 2808-2837
Persistent link: https://www.econbiz.de/10014431852
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Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal; Verma, Sanjeev - In: International journal of management practice : IJMP 15 (2022) 1, pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
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Impact of quality management practices on performance stimulating growth : empirical evidence from Indian IT enabled service SMEs
Basu, Rana; Bhola, Prabha - In: International journal of quality & reliability management 33 (2016) 8, pp. 1179-1201
Persistent link: https://www.econbiz.de/10011606503
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Process frameworks in services offshoring : implementation thoroughness, task complexity, and performance improvement
Balint, Bryon - In: International journal of information systems in the … 7 (2015) 4, pp. 48-64
Persistent link: https://www.econbiz.de/10011336540
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Leadership by customers? : new roles of service companies' customers
Maas, Peter; Graf, Albert - In: Zeitschrift für Personalforschung : ZfP 18 (2004) 3, pp. 329-345
In this paper we bring together two worlds that are usually strictly separated in research: leadership and customers. Until now leadership research has concentrated particularly on internal organizational processes, whereas customers were analyzed preferably in the context of marketing and...
Persistent link: https://www.econbiz.de/10010348635