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Improving Outpatient Healthcare Quality : Understanding the Quality Dimensions

Ward, Keith; Rolland, Erik; Patterson, Raymond - 2013

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality...

Persistent link: https://www.econbiz.de/10014038813

The influence of soft and hard TQM on quality performance and patient satisfaction in health care : investigating direct and indirect effects

Alkhaldi, Rasha Zuhair; Abdallah, Ayman Bahjat - In: Journal of health organization and management 36 (2022) 3, pp. 368-387

Persistent link: https://www.econbiz.de/10013367359

Developing a modelling approach to quantify quality of care and nurse workload : field validation study

Qureshi, Sadeem Munawar; Purdy, Nancy; Neumann, W. Patrick - In: Operations research for health care 29 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10013444033

What determines patient loyalty in health services? : an analysis to assist service quality management

Oliveira, Lucas Ambrósio Bezerra de; Albuquerque, … - In: Total quality management & business excellence 33 (2022) 12, pp. 1403-1421

Persistent link: https://www.econbiz.de/10013352681

Assessment and prioritisation of Healthcare 4.0 implementation in hospitals using Quality Function Deployment

Tortorella, Guilherme Luz; Fogliatto, Flavio Sanson; … - In: International journal of production research 60 (2022) 10, pp. 3147-3169

Persistent link: https://www.econbiz.de/10013499095

Modeling patient perceptions about generic drug quality and trust with doctors : an empirical analysis for creating sustainable healthcare

Rejikumar G.; Ajitha, Aswathy Asokan; Kalpana, P.; … - In: IEEE transactions on engineering management : EM 70 (2023) 8, pp. 2968-2987

Persistent link: https://www.econbiz.de/10014364803

Case analysis I: Mohalla Clinic : a case on healthcare service operations and quality

Kaushal, Leena A. - In: Vision : the journal of business perspective 27 (2023) 4, pp. 553-555

Persistent link: https://www.econbiz.de/10014365975

Case analysis II: Mohalla Clinic : a case on healthcare service operations and quality

Gupta, Parul - In: Vision : the journal of business perspective 27 (2023) 4, pp. 556-559

Persistent link: https://www.econbiz.de/10014365977

The relationship between healthcare service provision models and patient experience

De Rosis, Sabina; Barchielli, Chiara; Vainieri, Milena; … - In: Journal of health organization and management 36 (2022) 9, pp. 1-24

Persistent link: https://www.econbiz.de/10014302936

Healthcare service quality and patient satisfaction : a conceptual framework

Javed Ali; Ahmad Jusoh; Norhalimah Idris; Khalil Md Nor - In: International journal of quality & reliability management 41 (2024) 2, pp. 608-627

Persistent link: https://www.econbiz.de/10014470928

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