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In this paper, we investigate the effects of COVID-19 on the digital transformation of insurance sales. We explicitly … focus on the traditional ways of selling insurance products and aim to analyze whether COVID-19 has changed the use of … digital technologies in this regard and the values of these digital technologies perceived by insurance intermediaries. For …
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insurance industry, which is currently undergoing a digitalisation environment change known as InsurTech. As a unique research … insurance industry and analysed it quantitatively using the social network analysis method. The analysis showed that new … entrants, such as IT firms, had expanded their affiliated networks in addition to the traditional primary health insurance …
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