Eckert, Christian; Eckert, Johanna; Zitzmann, Armin - In: Zeitschrift für die gesamte Versicherungswissenschaft 112 (2023) 2, pp. 145-165
In this paper, we investigate the effects of COVID-19 on the digital transformation of insurance sales. We explicitly … focus on the traditional ways of selling insurance products and aim to analyze whether COVID-19 has changed the use of … digital technologies in this regard and the values of these digital technologies perceived by insurance intermediaries. For …