The market for the new provisioning type Software-as-a-Service (SaaS) has reached a significant size and still shows enormous growth rates. By varying size of SaaS products, providers can improve their market position and profits by successfully acting in the tension area of customer...

Research in consumer psychology shows that customers seek reasons for service failures and that attributions of blame moderate the effects of failure on the level of customer satisfaction. This paper extends research on service operations failures by hypothesizing that attributions of blame also...

Emerging research concerns about the authenticated cloud service with high performance of security and assuring trust for distributed clients in a smart city. Cloud services are deployed by the third-party or web-based service providers. Thus, security and trust would be considered for every...

How to manage cloud services efficiently is difficult for large scale of services with frequently changing Quality of Service (QoS) in cloud computing environment. A multiple-dimension publish/subscribe (pub/sub) and JXTA based cloud service management mechanism, consists of registry overlay,...

An electronic-based business model (BM) is the new paradigm in business model innovation (BMI). In order to adapt to an ever-changing and extremely volatile Internet environment, an enterprise needs a systematic approach and tools to improve its existing business model or create a new one. This...

This article describes how cloud computing has been one of the most important IT topics in recent years. In increasingly greater numbers, service providers have entered this dynamic market turning it into one of the most competitive markets in modern IT industry. As the market matures, many...