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When and why do good people not do good deeds? : third-party observers’ unfavorable reactions to negative workplace gossip

Zhou, Xing; Fan, Lele; Cheng, Cong; Fan, Yancheng - In: Journal of business ethics : JBE 171 (2021) 3, pp. 599-617

Persistent link: https://www.econbiz.de/10012546981

Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research

Ma, Jianfeng; Zhou, Xing; Mu, Zhirong - In: The service industries journal 41 (2021) 9/10, pp. 696-717

Persistent link: https://www.econbiz.de/10012586859

Perceived overqualification and cyberloafing : a moderated-mediation model based on equity theory

Cheng, Bao; Zhou, Xing; Guo, Gongxing; Yang, Kezhen - In: Journal of business ethics : JBE 164 (2020) 3, pp. 565-577

Cyberloafing is prevalent in the workplace and research has increasingly focused on its antecedents. This study aims to extend the cyberloafing literature from the perspective of perceived overqualification (POQ) among civil servants (government employees). Drawing on equity theory, we examined...

Persistent link: https://www.econbiz.de/10012227983

Does customer incivility undermine employees' service performance?

Cheng, Bao; Dong, Yun; Zhou, Xing; Guo, Gongxing; Peng, Yan - In: International journal of hospitality management 89 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012293791

The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry

Lyu, Yijing; Zhou, Xing; Li, Weiwen; Wan, Junbao; Zhang, Jie - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1992-2012

Persistent link: https://www.econbiz.de/10011624205

Does ambidextrous leadership motivate work crafting?

Ma, Jianfeng; Zhou, Xing; Chen, Rui; Dong, Xia - In: International journal of hospitality management 77 (2019), pp. 159-168

Persistent link: https://www.econbiz.de/10011988492

Empowering supervision and service sabotage : a moderated mediation model based on conservation of resources theory

Zhou, Xing; Ma, Jianfeng; Dong, Xia - In: Tourism management : research, policies, practice 64 (2018), pp. 170-187

Persistent link: https://www.econbiz.de/10011774926

The impact of high-commitment HR practices on hotel employees' proactive customer service performance

Chen, Mengyuan; Lyu, Yijing; Li, Yan; Zhou, Xing; Li, Weiwen - In: Cornell hospitality quarterly : CQ 58 (2017) 1, pp. 94-107

Persistent link: https://www.econbiz.de/10011638667

Industrial linkage of global carbon emissions : a heterogeneous ownership perspective

Ma, Ning; Sun, Wenli; Li, Huajiao; Zhou, Xing; Sun, Yihua; … - In: Energy policy 172 (2023), pp. 1-15

Persistent link: https://www.econbiz.de/10014248906

Convenience stores in the digital age : a focus on the customer experience and revisit intentions

Gibson, Samantha; Hsu, Maxwell K.; Zhou, Xing - In: Journal of retailing and consumer services 68 (2022), pp. 1-14

Persistent link: https://www.econbiz.de/10013366306