Karatepe, Osman M.; Ozturk, Anastasia; Kim, Taegoo Terry - In: International Journal of Bank Marketing 37 (2019) 3, pp. 858-879
Purpose: The purpose of this paper is to propose a research model that investigates work engagement as a mediator of the effect of family support on proclivity to leave work early, in-role performance (IRP), service recovery performance (SRP) and extra-role performance (ERP). The research model...