Purpose: This paper aims to examine the dynamics of emotional cues and cognitive cues in review fakeness. Additionally, the boundary condition (i.e. review valence) for the dynamics between emotional cues and cognitive cues is investigated. Design/methodology/approach: This research conducted...

Purpose: This study aims to build a comprehensive knowledge structure of smart hospitality and tourism research. Design/methodology/approach: Content analysis is carried out on the themes of pertinent research from the perspectives of customers, suppliers, technology and policymakers. Findings:...

Purpose: This study aims to offer a comprehensive review of mobile payment (m-payment) research in hospitality and tourism. Design/methodology/approach: This study systematically reviews 105 m-payment-themed publications retrieved from five research engines including EBSCOhost, Google Scholar,...

Purpose: To better understand how to retain hospitality customers in the fierce competition among mobile applications, this study aims to propose and empirically validates an integrative framework, which elaborates how conscious and subconscious factors, together with affective factors, may...