Release of the United States Patent and Trademark Office (USPTO) Office Action Research Dataset for Patents marks the first time that comprehensive data on examiner-issued rejections are readily available to the research community. An “Office action” is a written notification to the...

When service organisations experience situations of service failure, they respond with a service recovery effort, attempting to convert a disgruntled customer into a satisfied one and increase the likelihood of repurchase. An effective service recovery system has become a competitive advantage...

Based on a two-year in-depth case study in an electronics plant in Singapore, this paper examines the interaction between Production (P) and Manufacturing Engineering (ME). This interaction is rather hidden because the roles of P and ME are often consigned or executed within the manufacturing...

There are three distinct functions in the product realization chain — product design, process design, and process execution; thus there are two interfaces (product design — process design; process design — process execution) rather than one (product-manufacturing). Case studies of four...

This research analyses the relationships between resources and capabilities in Chinese business incubators to determine the relative importance in enhancing the service performance of incubators. A mixed-method design is used consisting of an in-depth case study and structural equation modelling...

We propose a structural approach to measuring brand and subbrand value using observational data. Brand value is defined as the difference in equilibrium profit between the brand in question and its counterfactual unbranded equivalent on search attributes. Our model allows us to make this...