Service Failure, Recovery and Improvement : The Case of a Chinese Restaurant
Year of publication: |
2021
|
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Authors: | Cao, Zheng ; Robb, David ; Lu, Qiang |
Publisher: |
[S.l.] : SSRN |
Subject: | China | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
Description of contents: | Abstract [papers.ssrn.com] |
Extent: | 1 Online-Ressource |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: International Journal of Services and Operations Management, Vol.4, No.2 (January 2008), pp.218-242 Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments 2008 erstellt Volltext nicht verfügbar |
Source: | ECONIS - Online Catalogue of the ZBW |
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