Purpose: Nowadays, many organizations use quality function deployment (QFD) in order to recognize their customers’ wants and arrange a set of corrective activities in order to satisfy these wants. In a competitive environment, two or more organizations cooperate in order to meet their...

Digital Twins (DTs) have emerged as a powerful technology that enables manufacturing companies to build virtual representations of physical systems or assets, allowing them to monitor, analyze, and optimize their Operations for Supply Chain Management (OSCM) systems. By leveraging the...

Purpose: The purpose of this paper is to introduce an integrated approach using failure modes and effects analysis (FMEA), multiple-criteria decision making (MCDM), mathematical modeling and quality function deployment (QFD) techniques, for risk assessment and service quality enhancement in...

Purpose: The purpose of this paper is to present a hybrid multi-criteria decision-making (MCDM) method, by combining the AHP, ELECTRE II, ELECTRE III, ELECTRE IV and Copeland techniques for road maintenance prioritization, in which the roads are evaluated and ranked based on various criteria....

Purpose: This paper aims to provide an integrated production-routing model in a three-echelon supply chain containing a two-layer transportation system to minimize the total costs of production, transportation, inventory holding and expired drugs treatment. In the proposed problem, some...

Purpose: The purpose of this study is to investigate the optimization of the scheduling of production and transportation systems while considering delay time (DT) and environmental pollution (EP) concurrently. To this, an integrated multi-site manufacturing process using a cumulative...

Purpose In today’s highly competitive business environment, the main approach of all businesses is to optimally provide customers’ requirements and gain their satisfaction and trust. The process of value creation for customers consists of value chain activities which are concentrated on...