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Service innovation for sustainable business : stimulating, realizing and capturing the value from service innovation
Kristensson, Per (ed.); Magnusson, Peter (ed.);  … - 2019
Persistent link: https://www.econbiz.de/10011913578
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The role of customers in the development of public organizations
Engström, Jon; Elg, Mattias; Poksinska, Bozena; … - In: Sustainable development in organizations : studies on …, (pp. 93-108). 2015
Persistent link: https://www.econbiz.de/10011735633
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Driver configurations for successful service infusion
Forkmann, Sebastian; Henneberg, Stephan; Witell, Lars; … - In: Journal of service research : JSR 20 (2017) 3, pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
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Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.; Hogan, Suellen J.; Witell, Lars; … - In: Journal of business research : JBR 70 (2017), pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
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Kano's Theory of Attractive Quality and Packaging - Packaging is playing an increasingly important role in product marketing.
Löfgren, Martin; Witell, Lars - In: Quality management journal : QMJ 12 (2005) 3, pp. 7-20
Persistent link: https://www.econbiz.de/10005921142
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM magazine : the international bi-monthly for … 22 (2010) 1, pp. 26-41
Persistent link: https://www.econbiz.de/10008352814
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A review of empirical investigations comparing quality initiatives in manufacturing and service organizations
Rönnbäck, Åsa; Witell, Lars - In: Managing service quality : MSQ ; an international journal 18 (2008) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10008147813
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Value creation in outsourced service provision in public transportation
Rönnbäck, Åsa; Witell, Lars - In: The TQM magazine : the international bi-monthly for … 21 (2009) 5, pp. 517-529
Persistent link: https://www.econbiz.de/10008316282
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Service innovations in manufacturing firms
Gremyr, Ida; Löfberg, Nina; Witell, Lars - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 161-176
Persistent link: https://www.econbiz.de/10008391985
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Two Decades of Using Kano's Theory of Attractive Quality: A Literature Review - This study provides guidance to researchers and practitioners on employing the Kano methodology for...
Löfgren, Martin; Witell, Lars - In: Quality management journal : QMJ 15 (2008) 1, pp. 59-75
Persistent link: https://www.econbiz.de/10007901187