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Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko; Johnson, Mikael; Enquist, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
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The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko; Edvardsson, Bo; Bjurko, Margareta - In: Journal of service management 21 (2010) 2, pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
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Exploring the interrelationship among patterns of service strategy changes and organizational design elements
Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar - In: Journal of service management 21 (2010) 1, pp. 103-129
Persistent link: https://www.econbiz.de/10003964402
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Service business development in small and medium capital goods manufacturing companies
Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 123-139
Persistent link: https://www.econbiz.de/10003964459
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Service orientation of organizational structures
Gebauer, Heiko; Pütz, Felix; Fischer, Thomas; Fleisch, … - In: Journal of relationship marketing : innovations & … 8 (2009) 2, pp. 103-126
Persistent link: https://www.econbiz.de/10003857824
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Lean management practices in the pharmaceutical industry
Gebauer, Heiko; Kickuth, Michael; Friedli, Thomas - In: International journal of services and operations management 5 (2009) 4, pp. 463-481
Persistent link: https://www.econbiz.de/10003858267
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The role of organisational capabilities in the formation of value networks in public transport services
Gebauer, Heiko; Johnson, Mikael; Enquist, Bo - In: Management research review 35 (2012) 7, pp. 556-576
Persistent link: https://www.econbiz.de/10009573314
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Service innovation : why is it so difficult to accomplish?
Dörner, Nadin; Gassmann, Oliver; Gebauer, Heiko - In: Journal of business strategy 32 (2011) 3, pp. 37-46
Persistent link: https://www.econbiz.de/10009160063
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Service business development in small- to medium-sized equipment manufacturers
Paiola, Marco; Gebauer, Heiko; Edvardsson, Bo - In: Journal of business-to-business marketing 19 (2012) 1, pp. 33-66
Persistent link: https://www.econbiz.de/10009522905
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The role of competence in initiating the transition from products to service
Bjurklo, Margareta; Edvardsson, Bo; Gebauer, Heiko - In: Managing service quality : MSQ ; an international journal 19 (2009) 5, pp. 493-510
Persistent link: https://www.econbiz.de/10009525072