Sainis, George; Haritos, George; Kriemadis, Thanos; … - In: Competitiveness Review: An International Business Journal 30 (2019) 1, pp. 41-58
Purpose: This study aims to bridge the gap left by earlier studies regarding the issue of whether the International Organization for Standardization (ISO) certification is a stepping stone that ultimately leads to instilling a total quality management (TQM) culture, or whether it is the...