We consider a supply chain with a supplier selling products to a retailer who is boundedly rational. The retailer's orders are randomly distributed around the optimal order quantity. We develop a behavioral model which incorporates human retailers' bounded rationality in the supplier's...

Infectious disease outbreaks such as COVID-19 pose significant public health threats and challenges worldwide due to their high transmissibility and potentially severe symptoms and complications. Although public health interventions such as social distancing and lockdown can slow the disease...

COVID-19 is a highly contagious disease and has been spread to most countries of the world with unprecedented transmission speed. Medical resources and treatments provided by the healthcare system are most critical to reduce the mortality rate of COVID-19 and to contain the spread of COVID-19 by...

We study labor welfare in on-demand service platforms that rely on agents who decide whether and how much to work. Such platforms benefit from having access to a large supply of agents, as the availability of more agents implies lower labor cost and shorter customer delays. It has been argued...

With the proliferation of digital social networks and social media like Facebook, Twitter, and Instagram, businesses increasingly used referral programs to increase market exposure and sales. We study the interactions between social learning and referral programs and examine their impact on...

We consider a diagnosis crowdsourcing platform that allows patients to seek multiple diagnoses from doctors online. We find that using a commission-based pricing mechanism alone may yield a downward distortion on price to prevent the over-participation of doctors compared to a centralized...

Problem Definition: An on-demand service platform relies on independent workers (agents) who decide how much time, if any, to devote to the platform. Some labor advocates have argued that an expansion of the labor pool hurts agents—by reducing the wage and agent utilization (i.e., the fraction...

Problem Definition: We have witnessed a rapid rise of on-demand platforms, such as Uber, in the past few years. While these platforms allow workers to choose their own working hours, they have limited leverage in maintaining the availability of workers within a region. As such, platforms often...