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Marketing and customer behaviour
Jenkins, John R. G. - 1972
Persistent link: https://www.econbiz.de/10000666881
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Structural bonding in customer-supplier relationship : the case of prosumer versus consumer
Bliemel, Friedhelm; Eggert, Andreas - 1997
Persistent link: https://www.econbiz.de/10000676821
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Das Qualitative Zufriedenheitsmodell : (QZM)
Stauss, Bernd - 1995
Persistent link: https://www.econbiz.de/10000564872
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Consumer information systems and consumer policy
Thorelli, Hans B.; Thorelli, Sarah V. - 1977
Persistent link: https://www.econbiz.de/10000053247
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Customer services
Buckner, Leroy M.; Dorr, Eugene L. - 1978 - 2. ed
Persistent link: https://www.econbiz.de/10000053455
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Harnessing the power of the oh-so-social web
Bernoff, Josh; Li, Charlene - In: MIT sloan management review 49 (2007/08) 3, pp. 36-42
Persistent link: https://www.econbiz.de/10003714560
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An empirical study of the effects of Guanxi investment on customer loyalty in Chinese market : a survey on customer winning-back management in hotel industries from Sichuan, Yunnan...
Tang, Xiaofei; Chou, Ting-Jui; Chen, Shuqing - In: Frontiers of business research in China : selected … 2 (2008) 1, pp. 98-115
Persistent link: https://www.econbiz.de/10003716131
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Consumer behavior, organizational development, and electronic commerce : emerging issues for advancing modern socioeconomies
Khosrowpour, Mehdi (ed.) - 2009
Persistent link: https://www.econbiz.de/10003716295