Narrow search
Showing 1 - 10 of 31
Cover Image
Cross-cultural validation of switching costs : a four-country assessment
El-Manstrly, Dahlia - In: International marketing review 31 (2014) 4, pp. 413-437
Persistent link: https://www.econbiz.de/10010388817
Cover Image
Enhancing customer loyalty : critical switching cost factors
El-Manstrly, Dahlia - In: Journal of service management 27 (2016) 2, pp. 144-169
Persistent link: https://www.econbiz.de/10011564674
Cover Image
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia; Paton, Robert A.; Veloutsou, Cleopatra - In: Journal of financial services marketing : JFSM 16 (2011/12) 2, pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Cover Image
A critical examination of service loyalty measures
El-Manstrly, Dahlia; Harrison, Tina - In: Journal of marketing management : MM 29 (2013) 15/16, pp. 1834-1861
Persistent link: https://www.econbiz.de/10010235007
Cover Image
Severe service failures and online vindictive word of mouth : the effect of coping strategies
El-Manstrly, Dahlia; Ali, Faizan; Line, Nathaniel D. - In: International journal of hospitality management 95 (2021), pp. 1-8
Persistent link: https://www.econbiz.de/10012547720
Cover Image
Shoppers' neural responses to the mere social presence of others : insights from an enclosed mall
Rosenbaum, Mark; Contreras Ramirez, Germán; … - In: The international review of retail, distribution and … 31 (2021) 3, pp. 281-298
Persistent link: https://www.econbiz.de/10012590018
Cover Image
Customers who misbehave : identifying restaurant guests "acting out" via asymmetric case models
Chaouali, Walid; Hammami, Samiha Mjahed; Veríssimo, … - In: Journal of retailing and consumer services 66 (2022), pp. 1-15
Persistent link: https://www.econbiz.de/10013209631
Cover Image
Control, use and ownership of big data : a reciprocal view of customer big data value in the hospitality and tourism industry
Line, Nathaniel D.; Dogru, Tarik; El-Manstrly, Dahlia; … - In: Tourism management : research, policies, practice 80 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012237329
Cover Image
Virtual travel community members' stickiness behaviour : how and when it develops
El-Manstrly, Dahlia; Ali, Faizan; Steedman, Chris - In: International journal of hospitality management 88 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012293874
Cover Image
Encouraging male participation in cancer resource centers
El-Manstrly, Dahlia; Rosenbaum, Mark S. - In: The service industries journal 38 (2018) 1/2, pp. 114-126
Persistent link: https://www.econbiz.de/10011848041