Abstract: As online reviews play a decisive role in consumers' purchase decisions, e-commerce platforms are using review systems strategically to obtain a competitive advantage. However, the strategic potential can only be leveraged if the review system is designed appropriately. Research on the...

How does reviewing a consumption experience from a psychological distance affect one's online rating? Prior literature has found a positivity bias in the reviewing behaviors of consumers when they evaluate an experience from a spatial and/or temporal distance, e.g., a restaurant visit in another...

Consumer ratings play a decisive role in purchases by online shoppers. Although the effect of the average and the number of consumer ratings on future product pricing and demand have been studied with some conclusive results, the effects of the variance of these ratings are less well understood....

Online review platforms have increasingly incorporated the review evaluating system, which allows users to evaluate whether reviews are helpful or unhelpful to assist review readers and encourage review contributors. Although the review helpfulness score has been studied extensively in the...

Since the beginning of 2021, non-fungible tokens (NFTs) have gathered considerable attention. The introduction of NFTs and the high prices that many have been auctioned off for raise the question how the introduction of NFTs affect the prices of their physical counterparts. In this work, we use...