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Collateral damage from the show : emotional labor and unethical behavior
Hong, Michelle C.; Barnes, Christopher M.; Scott, Brent A. - In: Business ethics quarterly : the journal of the Society … 27 (2017) 4, pp. 513-540
Persistent link: https://www.econbiz.de/10011772152
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How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo; Hai, Shenyang; Kim, Peter Beomcheol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
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Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon; Arnold, Todd J. - In: The service industries journal 34 (2014) 16, pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
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The daily spillover and crossover of emotional labor : faking emotions at work and at home
Sanz-Vergel, Ana Isabel; Rodríguez-Muñoz, Alfredo; … - In: Journal of vocational behavior 81 (2012) 2, pp. 209-217
Persistent link: https://www.econbiz.de/10009682037
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Introduction: The bright and dark sides of emotional labor
Spector, Paul E. - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 747-748
Persistent link: https://www.econbiz.de/10011448355
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The bright side of emotional labor
Humphrey, Ronald H.; Ashforth, Blake E.; Diefendorff, … - In: Journal of organizational behavior : OB ; the internat. … 36 (2015) 6, pp. 749-769
Persistent link: https://www.econbiz.de/10011448359
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Positive psychological capital and emotional labor in Korea : the Job demands-resources approach
Hur, Won-Moo; Rhee, Seoung-Yoon; Ahn, Kwang-Ho - In: The international journal of human resource management 27 (2016) 5/6, pp. 477-500
Persistent link: https://www.econbiz.de/10011480871
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Customer injustice and employee performance : roles of emotional exhaustion, surface acting, and emotional demands-abilities fit
Lavelle, James J.; Rupp, Deborah E.; Herda, David N.; … - In: Journal of management 47 (2021) 3, pp. 654-682
Persistent link: https://www.econbiz.de/10012485760
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Staying engaged on the job : the role of emotional labor, job resources, and customer orientation
Anaza, Nwamaka A.; Nowlin, Edward L.; Wu, Gavin Jiayun - In: European journal of marketing : EJM 50 (2016) 7/8, pp. 1470-1492
Persistent link: https://www.econbiz.de/10011609156
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Effects of reciprocal, perceived person-environment fit, and emotional labor on job involvement : moderated mediation analyses
Hsu, Ping-Fu; Lin, Shih-Kai - In: Cogent business & management 6 (2019), pp. 1-14
Purpose: This study examines the relationship between emotional labor and job involvement with convenience store employee, as well as mediating (perceived P–E fit) and moderating (reciprocal P–E fit) variables of this relation by proposing a moderated mediation model....
Persistent link: https://www.econbiz.de/10012113877