From precision medicine to pandemics, from value-based healthcare to stakeholder engagement, European health systems are facing unprecedented change. How can health managers cope with these challenges and what skills and competencies will they need to deliver transformational change in the 'new...

Purpose – The purpose of this paper is to develop a scale for the measurement of service quality in pharmaceutical supply chains. Design/methodology/approach – A total of 413 pharmaceutical retailers working in the two biggest cities of Pakistan responded to a survey. Confirmatory factor...

Purpose – The purpose of this paper is to identify the critical success factors of total quality management (TQM) in pharmaceutical wholesale distribution companies in Pakistan. The paper also seeks to contribute to reduce the existing lack of TQM studies in developing countries....

Purpose: The growing emphasis on “managerialism” in police and the pressure to employ scientific methods of performance measurement warrants the need for a structured framework. The scope of police duties is large as it relates to several preventive and corrective action related to public...

Purpose: The purpose of this paper is three-fold: to review the categories explaining mainly optimization algorithms (techniques) in that needed to improve the generalization performance and learning speed of the Feedforward Neural Network (FNN); to discover the change in research trends by...

Purpose: The purpose of this paper is to conduct a comprehensive review of the noteworthy contributions made in the area of the Feedforward neural network (FNN) to improve its generalization performance and convergence rate (learning speed); to identify new research directions that will help...

Purpose: This paper compares three business excellence models (BEMs): Baldrige criteria for performance excellence (BCPE), European Foundation for Quality Management (EFQM) model and Deming Prize (DP) model, representing American, European and Japanese excellence models, respectively. These...

Purpose: Empirical studies on the supply chain quality management (SCQM) of the pharmaceutical sector are scarce and scattered. This paper investigates a set of key quality determinants in the pharmaceutical sector to offer a holistic quality control framework for its supply chain (SC)....