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An observation analysis of e-service quality in online banking
Loonam, Mary; O'Loughlin, Deirdre - In: Journal of financial services marketing : JFSM 13 (2008/09) 2, pp. 164-178
Persistent link: https://www.econbiz.de/10003802530
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Inclusion or diversion in higher education in the Republic of Ireland?
Byrne, Delma - 2009
In this paper I investigate the extent to which the Irish higher education system promotes inclusion or diversion in relation to social selectivity. In doing so, stratification processes are examined for two educational outcomes: inequality in the type of higher education institution attended...
Persistent link: https://www.econbiz.de/10003854224
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Service employee performance : its components and antecedents
Wallace, Elaine; De Chernatony, Leslie - In: Journal of relationship marketing : innovations & … 8 (2009) 2, pp. 82-102
Persistent link: https://www.econbiz.de/10003857822
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Managing as though people matter : building competitive advantage through service excellence
Lashley, Conrad - In: Hospitality management in Ireland : theory and practice, (pp. 89-108). 2006
Persistent link: https://www.econbiz.de/10003756042
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The relationship between demographic variables and ethical decision making of trainee accountants
Pierce, Bernard; Sweeney, Breda - In: International journal of auditing : IJA 14 (2010) 1, pp. 79-99
Persistent link: https://www.econbiz.de/10003947515
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Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil; Gao, Yuhui - In: Services marketing quarterly 33 (2012) 2, pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
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A quality adjusted measure of labour services for Ireland
Keeney, Mary J. - In: The economic and social review 41 (2010) 2, pp. 149-172
Persistent link: https://www.econbiz.de/10008826452
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Do you believe in magic? : improving the quality of pharmacy services through restricting entry and aspirational contracts, the Irish experience
Gorecki, Paul K. - In: The European journal of health economics : HEPAC ; … 12 (2011) 6, pp. 521-531
Persistent link: https://www.econbiz.de/10009376963
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Work engagement as a key driver of quality of care : a study with midwives
Freeney, Yseult; Fellenz, Martin R. - In: Journal of health organization and management 27 (2013) 3, pp. 330-349
Persistent link: https://www.econbiz.de/10009769592
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The impact of perceived ethical intensity on audit-quality-threatening behaviours
Sweeney, Breda; Pierce, Bernard; Arnold, Donald F. - In: Accounting and business research : a research quarterly … 43 (2013) 2, pp. 112-137
Persistent link: https://www.econbiz.de/10009747408