Castka, Pavel; Prajogo, Daniel; Sohal, Amrik; Yeung, … - In: International Journal of Production Economics 162 (2015) C, pp. 125-133
choose from a competing set of certification bodies and how does such a decision impact their satisfaction with certification … determined that reputable certifiers deliver more insightful audits, which contribute to overall satisfaction with the … savings from certification services have negative impact on the satisfaction from certification. For certification bodies, the …