Purpose – The purpose of this paper is to examine causal relationships between role stress, customer orientation … employed using AMOS 4.0. Findings – Role stress (i.e. role conflict and role ambiguity) affected customer orientation and also … retail salespeople experience role stress. Originality/value – This study is notable because it investigated the intuitively …

assortment, store environment and store image, but very little research has considered stress as a determinant. This is despite … shopping to be stressful, but time pressure was mentioned as only one factor causing shopping stress; other factors included … assortment, music, and lighting. The article concludes by proposing a shopping stress curve for future examination.  …

Causes and effects of occupational stress have received research attention for several decades although increasing …

Purpose – The purpose of this paper is to investigate the relationship between workplace factors and the intentions of …, designed to examine the relationship between police stress and domestic violence in police families were used. Using … proxies for social and workplace factors. Findings – Higher levels of cooperation (trust), interactional justice and work …

sector managers and in particular on the stress experienced by managers in the UK National Health Service (NHS). Although … also lead to negative work outcomes and high levels of stress. Design/methodology/approach – The authors used a multi … direct effect, of NPM use on stress experienced by managers was demonstrated. The relationship between NPM use and stress was …