Most processes involve more than one process/product output variable, multiple process input/regulatory variables, and a category of noise variables, which consists of factors not considered in the model, or those external to the process. Since output variables are not necessarily independent of...

The paper attempts to study the impact of household-level heterogeneity on the degree and nature of forest dependency under conditions of declining forest cover and institutional diversity. Based on household-level primary data from twelve villages in five districts of Arunachal Pradesh, India,...

This paper examines the service quality attributes of airlines with regard to their effect on customer satisfaction in a cross-cultural context. The applicability of a modified Servqual instrument as a means of measuring customers' perceptions and expectations is explored using respondents from...

A major US bank has determined that none of its customers should have to wait more than three minutes for service. Presents a procedure that helps management allocate tellers to prevent any customer waiting time from exceeding the three‐minute limit. Uses X¯ and s charts to monitor the...

The present paper deals with the people and society of a state in India which was known as “the hidden land”. Since Independence, this predominantly tribal society has been in a phase of transition from near isolation to the assimilation of the market economy, giving rise to certain...