Gkritzali, Alkmini; Mavragani, Eleni; Gritzalis, Dimitris - In: Business Process Management Journal 26 (2019) 4, pp. 839-856
Purpose: The purpose of this paper is to examine the impact of microblogging word of mouth (MWOM) through twitter on value co-destruction for Athens, as a tourism destination facing a sustained crisis. The study demonstrates the sentiment and sharing evolution of tweets, illustrating the value...