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Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma; Sai, L. Prakash; Rajendran, … - In: Quality management journal : QMJ 22 (2015) 1, pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
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Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher - In: International journal of financial services management … 7 (2014) 2, pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
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Analyzing systemic customer value in scalable business service
Pynnönen, Mikko; Hallikas, Jukka; Ritala, Paavo; … - In: The service industries journal 34 (2014) 14, pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
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Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn; Fongsuwan, Wanno; … - In: Research journal of business management 9 (2015) 1, pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
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Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
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Identification the factors influencing customer satisfaction on service quality in Jamuna Bank
Uddin, K. M. Salah; Nipa, Nymatul Jannat; Rashid, Mamunur - In: International journal of business and economics … 4 (2015) 2, pp. 30-35
Persistent link: https://www.econbiz.de/10011296167
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The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti - In: International journal of process management and … 4 (2014) 1, pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
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Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson; Picolo, Jaime Dagostim; Silveira, Amélia - In: Total quality management & business excellence : an … 25 (2014) 7, pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
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Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.; Li, Jessica - In: Total quality management & business excellence : an … 25 (2014) 2, pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
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Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik; Sun, Pengchang; Kang, Min Jung - In: The Cornell hospitality quarterly 63 (2022) 1, pp. 119-135
Persistent link: https://www.econbiz.de/10012800216