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Assessing clients' satisfactio...
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71
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
72
Customer-perceived internet banking service quality : a study in national capital region of India
Singh, Shamsher
- In:
International journal of financial services management …
7
(
2014
)
2
,
pp. 113-138
Persistent link: https://www.econbiz.de/10010483837
Saved in:
73
Analyzing systemic customer value in scalable business service
Pynnönen, Mikko
;
Hallikas, Jukka
;
Ritala, Paavo
; …
- In:
The service industries journal
34
(
2014
)
14
,
pp. 1154-1166
Persistent link: https://www.econbiz.de/10010412904
Saved in:
74
Structural equation modelling of service quality and corporate image that affect customer satisfaction in private nursing homes in the Bangkok metropolitan region
Satsanguan, Lanchakorn
;
Fongsuwan, Wanno
; …
- In:
Research journal of business management
9
(
2015
)
1
,
pp. 68-87
Persistent link: https://www.econbiz.de/10011413705
Saved in:
75
Service quality and repurchase behaviour in the Spanish automotive after sales business
García González, Alfonso
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 239-267
Persistent link: https://www.econbiz.de/10011383854
Saved in:
76
Identification the factors influencing customer satisfaction on service quality in Jamuna Bank
Uddin, K. M. Salah
;
Nipa, Nymatul Jannat
;
Rashid, Mamunur
- In:
International journal of business and economics …
4
(
2015
)
2
,
pp. 30-35
Persistent link: https://www.econbiz.de/10011296167
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77
The antecedence of customer loyalty in traditional restaurants in East Java, Indonesia
Susanti, Christina Esti
- In:
International journal of process management and …
4
(
2014
)
1
,
pp. 22-35
Persistent link: https://www.econbiz.de/10010390788
Saved in:
78
Which incremental innovations should we offer? : comparing importance-performance analysis with improvement-gaps analysis
Tontini, Gerson
;
Picolo, Jaime Dagostim
;
Silveira, Amélia
- In:
Total quality management & business excellence : an …
25
(
2014
)
7
,
pp. 705-719
Persistent link: https://www.econbiz.de/10010393834
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79
Beyond SERVQUAL : the competitive forces of higher education in Singapore
Yeo, Roland K.
;
Li, Jessica
- In:
Total quality management & business excellence : an …
25
(
2014
)
2
,
pp. 95-123
Persistent link: https://www.econbiz.de/10010234654
Saved in:
80
Customer-oriented constructive deviance as a reaction to organizational injustice toward customers
Gong, Taeshik
;
Sun, Pengchang
;
Kang, Min Jung
- In:
The Cornell hospitality quarterly
63
(
2022
)
1
,
pp. 119-135
Persistent link: https://www.econbiz.de/10012800216
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