The financial sector of Pakistan has been witnessing high growth since the last two decades. Due to increase of branch network, competition among banks has increased. In this intense competition, employees play pivotal role in the competitiveness of financial sector. To line with this, this...

This study investigates the role of employee engagement in the social exchange theory. The study examines the effects of High performance work practices (HPWPs) on service performance, moderated by employee engagement. Little attention has been given to understand the employee engagement on...