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Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models
Brady, Michael K.; Knight, Gary A.; Cronin, J.Joseph; … - In: Journal of retailing 81 (2005) 3, pp. 215-230
Persistent link: https://www.econbiz.de/10006605739
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The good guys don't always win: the effect of valence on service perceptions and consequences
Brady, Michael K.; Voorhees, Clay M.; Jr, J.Joseph Cronin; … - In: The journal of services marketing 20 (2006) 2-3, pp. 83-91
Persistent link: https://www.econbiz.de/10007273470
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A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers
Voorhees, Clay M.; Brady, Michael K.; Horowitz, David M. - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 514-527
Persistent link: https://www.econbiz.de/10007278681
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A cross-sectional test of the effect and conceptualization of service value
Cronin Jr, J.Joseph; Brady, Michael K.; Brand, Richard R.; … - In: The journal of services marketing 11 (1997) 6, pp. 375-391
Persistent link: https://www.econbiz.de/10007365398
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Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
Brady, Michael K.; Cronin Jr, J.Joseph - In: Journal of marketing 65 (2001) 3, pp. 34-49
Persistent link: https://www.econbiz.de/10005948229
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Situational Ethics Across Borders: A Multicultural Examination
Robertson, Christopher J.; Crittenden, William F.; … - In: Journal of business ethics : JOBE 38 (2002) 4, pp. 327-338
Persistent link: https://www.econbiz.de/10006895075
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Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments
Cronin Jr, J.Joseph; Brady, Michael K.; Hult, G.Tomas M. - In: Journal of retailing 76 (2000) 2, pp. 193-218
Persistent link: https://www.econbiz.de/10006623701
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Investigating the role of the physical environment in hedonic service consumption: an exploratory study of sporting events
Hightower, Roscoe; Brady, Michael K.; Baker, Thomas L. - In: Journal of business research : JBR 55 (2002) 9, pp. 697-708
Persistent link: https://www.econbiz.de/10006722901
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Performance-only measurement of service quality: a replication and extension
Brady, Michael K.; Cronin, J.Joseph; Brand, Richard R. - In: Journal of business research : JBR 55 (2002) 1, pp. 17-32
Persistent link: https://www.econbiz.de/10006723942
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Searching for a consensus on the antecedent role of service quality and satisfaction: an exploratory cross-national study
Brady, Michael K.; Robertson, Christopher J. - In: Journal of business research : JBR 51 (2001) 1, pp. 53-60
Persistent link: https://www.econbiz.de/10006726721