Purpose – The purpose of this paper is to present a comprehensive and useful insight into the knowledge management (KM) in the supply chain (SC) research and provide gaps and future research implications. The literature review includes a metadata analysis of KM in SC research along a number of...

Purpose – A variety of tools are available to measure supply chain efficiency, but there are a few methods available for assessing efficiency in dynamic environments. The purpose of this paper is to illustrate the use of data envelopment analysis (DEA) with the help vector auto regression in...

Purpose Despite much research on supply chain (SC) integration and the growing emphasis on recent information technology advancements as an enabler of improved performance, there has been limited research focussed specifically on information integration in supply chains (SCs). The purpose of...

Purpose – The purpose of this paper is to discuss how decisions regarding organisational flexibility can be improved through targeted resource allocation, by focusing on the supply chain's level of uncertainty exposure. Specifically, the issue of where and in what ways flexibility has been...

Purpose The purpose of this paper is to identify, rank, classify and establish the structural relationships between the preferred customer enablers (PCEs). This analysis would assist a manufacturer in selectively exercising the PCEs and effectively run-through the concept of reverse marketing in...

Purpose – This paper aims to discuss the need for management control system for information security management that encapsulates the technical, formal and informal systems. This motivated the conceptualization of supply chain information security from a management controls perspective. Extant...

Over the last decade, considerable emphasis has been placed on the importance of relationship marketing. The re‐orientation of marketing has been at the expense of the traditional approach to marketing, that is transaction marketing (the “4Ps”). However, others conclude that transactional...

Argues that relational exchange is dependent upon both effectiveness and power considerations. The primary objective is to study the effect of power and effectiveness on the relational exchange process between voluntary retail chains and their vendors. In particular, proposes that relational...

To compete effectively in today’s global marketplace,a company must have a competitive supply chain. A competitive supply chain requires an ability to communicate rapidly and accurately. Electronic Data Interchange(EDI) is one method that world class organizations have successfully used to...