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Service quality expectations : exploring the importance of SERVQUAL dimensions from different nonprofit constituent groups

Jones, Jeri L.; Shandiz, Mahmood - In: Journal of nonprofit & public sector marketing 27 (2015) 1, pp. 48-69

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Using critical realism : a new perspective on control of volunteers in sport clubs

Byers, Terri - In: European Sport management quarterly : ESMQ 13 (2013) 1, pp. 5-31

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The influence of family and household members on individual volunteer choices

Nesbit, Rebecca - In: Nonprofit and voluntary sector quarterly 42 (2013) 6, pp. 1134-1154

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Relationship between personal technology use and the donor/volunteer : a parasocial approach

Pressrove, Geah; Pardun, Carol J. - In: Journal of promotion management : JPM 22 (2016) 1, pp. 137-150

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Volunteer engagement : drivers and outcomes on non-profits’ co-creation of value

Matos, Manuel; Fernandes, Teresa - In: International review on public and non-profit marketing 18 (2021) 4, pp. 471-490

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Rethinking non-profit brands through a volunteer lens : time for B2V

Mitchell, Sarah-Louise; Clark, Moira - In: Journal of marketing management : JMM ; journal of the … 37 (2021) 5/6, pp. 464-487

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The impact of emotional intelligence and intercultural competence on work productivity of volunteers in respect to age and length in volunteering

Vinickyte, Ingrida; Bendaravičienė, Rita; Vveinhardt, … - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 379-390

effectiveness of volunteer work with respect to the age and length of volunteering. 174 volunteers who have volunteered or are … increase the effectiveness of volunteer work? Does intercultural competence increase due to higher emotional intelligence? Do …

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Working with and for social enterprises : the role of the volunteer ethnographer

Hill O'Connor, Clementine; Baker, Rachel - In: Social enterprise journal 13 (2017) 2, pp. 180-193

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The effects of social information on volunteering : a field experiment

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Antecedents of affective and normative commitment of organisational volunteers

McCormick, Leanne; Donohue, Ross - In: International journal of human resource management 30 (2019) 18, pp. 2581-2604

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