Business innovation, that is, the adaptation of management systems to the changing conditions of the environment, is a key factor for organisations if they wish to survive and grow. Total quality management (TQM) has demonstrated its potential to be a successful way for organisations to...

In the 1980s, a profound change in the information technology (IT) market forced IBM to modify the organisation and management of its selling structure. There was only an internal sales channel at first and IBM had interactive relationships with individual customers. The process of change began...

Purpose – Rogers’ diffusion of innovations theory typically concerns attributes that steer the process of inducing new ideas through various communication channels, which essentially diffuse different types of innovations into different systems. After Rogers, Tornatzky, and Klein presented...

Purpose – The purpose of this paper is to address the role of intermediaries in open innovation networks in achieving ICT-enabled innovations. The ultimate goal of open innovation networks is to create value for endusers and providers, and to share the risks and rewards. The aim of this paper...

Purpose The purpose of this paper is to investigate the combined roles via trust relationships of the two technology cores of the firm: information technology (IT) and R&D and their impact on new product success. Design/methodology/approach A model was tested whereby trust and the integrated IT...

Although the importance of market knowledge competence (MKC) in new product export is assumed in the literature, its effects are not empirically tested due to an insufficient understanding of its dimensionality. This research presents a multidimensional framework of MKC in new product export....

Reports on research concerning the role and nature of communication during the innovation process of new financial services. A causal framework has been developed on the antecedent role of communication in financial service innovation and its impact on success. Project team communication is...

Postmodernism has provided valuable insights into the cultural significance of shopping and shopping sites in advanced societies. Despite their important contribution, postmodern accounts of shopping behaviour have predominantly focused on shopping in public spaces of malls and high streets. In...

In order to survive and thrive in today’s global economy, firms of all sizes must be able to use information as a competitive weapon. Manufacturing firms must be able to receive and process customer orders, schedule shop orders, and place purchase orders efficiently to be effective members of...

A personal view of the ex‐editor of Guardian Unlimited and acknowledged new media expert on the problems of managing and juggling the digital information flow in the workplace. Considers the sheer speed at which we are expected to work in cyberspace. The benefits and problems associated with...