rapport and satisfaction in banking services in a developing country context. The study also identifies the mediating … influence of these three types of trust between rapport and customer satisfaction. Design/methodology/approach – Data collected … three types of trust have significant impact on satisfaction, only competence and goodwill trust positively influenced …

satisfaction, value, trust and commitment. Satisfaction is a determinant of customer trust, whereas the direct relationship between … implications – By enhancing service quality, firms can influence customers' satisfaction, value, trust and commitment, which are …

rapport and satisfaction. It is also designed to reveal the comparative impact of three types of relational benefits … rapport-satisfaction link while the moderation impact of customer involvement is not supported. In contrast, social treatment … effective future strategies and to manage successful relationships with customers in order to motivate customer satisfaction …

variety seeking (VS) on the satisfaction-loyalty relationship, and uses theories and findings mostly from the brand literature …. CSS is found to have a positive moderator effect on the category satisfaction-category repurchase loyalty relationship … literature by discussing and highlighting positive moderator effects of CSS and VS on the satisfaction-loyalty relationship at a …

Purpose Physician satisfaction (PHS) in the pharmaceutical business is a major issue that has created serious concerns …

, perceived value, satisfaction and revisit intention of sport tourism in Iran. Design/methodology/approach – Statistical … perceived value influenced their satisfaction and revisit intention positively. Originality/value – The results of this research …

value, satisfaction and intention to pay in the context of theatrical services in the city of Medellín, Colombia. Design … hypotheses. Findings Satisfaction with overall service and with the central service (i.e. with the performance itself) was the … by taking into account the factors that affect satisfaction and perceived value of the theatregoing experience. It also …