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Project marketing differs from other business-to-business (B2B) marketing processes due to its uniqueness and complexity of offers, which in turn makes the management of project marketing challenging. Although the use of digital tools has received increased attention in research on other forms...
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The concept of "milieu" emphases the complex business network in which project marketing takes place. In particular, it allows better identification of relevant inter actor relationships in both terms of time and space all along project phases. We look at this concept of "milieu" again to...
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Purpose – The purpose of this paper is to examine the role of personal interaction in customer relationship management in the project business. The research question addressed is: How is personal interaction intertwined with the management of customer relationships in the project business?...
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Purpose – The purpose of this research is to increase understanding of post-project business relationships in service-intensive projects, a topic unexplored to date. This research contributes to the project marketing research focusing on post-project interaction, by building a conceptual...
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Purpose – The purpose of this paper is to describe the sequential nature that enterprise resource planning (ERP) projects tend to take and to describe how the buyer typically behaves concerning the need for control and learning in and in‐between ERP projects. Design/methodology/approach –...
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products and services, and create networks and dialogs to bring value to stakeholders. Design/methodology/approach The authors … projects create dialog with their customers and stakeholders to exchange products and services that have value for them … show that providing a service to stakeholders is an essential part of the management of projects. Originality/value The …
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Purpose – With a comparative aim, the purpose of this paper is to challenge the general assumption behind relationship longevity. The question under attention is whether firms' relationship of a discontinuous nature is different from continuous relationships and if so what this diversity...
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