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Consumer satisfaction versus churn in the case of upgrades of 3G to 4G cell networks

D'Alessandro, Steven; Johnson, Lester W.; Gray, David; … - In: Marketing letters : a journal of research in marketing 26 (2015) 4, pp. 489-500

Persistent link: https://www.econbiz.de/10011399092

The market performance indicator : a macro understanding of service provider switching

D'Alessandro, Steven; Johnson, Lester W.; Gray, David M.; … - In: The journal of services marketing 29 (2015) 4, pp. 302-313

Persistent link: https://www.econbiz.de/10011406424

The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger

Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240

Persistent link: https://www.econbiz.de/10011628463

Inertia in services : causes and consequences for switching

Gray, David; D'Alessandro, Steven; Johnson, Lester W.; … - In: The journal of services marketing 31 (2017) 6, pp. 485-498

Persistent link: https://www.econbiz.de/10011801570

Binge drinking : a review and research agenda

D'Alessandro, Steven; Carter, Leanne; Webster, Cynthia - In: Journal of consumer behaviour 22 (2023) 1, pp. 177-198

Persistent link: https://www.econbiz.de/10014251216

The market performance indicator: a macro understanding of service provider switching

D'Alessandro, Steven; Johnson, Lester; Gray, David M.; … - In: Journal of Services Marketing 29 (2015) 4, pp. 302-313

Purpose – The purpose of this paper is to adapt the market performance indicator (MPI), used by the European Commission to evaluate market conditions, over time, to show that the MPI explains actual switching behavior better than stated intent and satisfaction. While research on service...

Persistent link: https://www.econbiz.de/10014906122

Perceived risk and trust as antecedents of online purchasing behavior in the USA gemstone industry

D'Alessandro, Steven; Girardi, Antonia; Tiangsoongnern, … - In: Asia Pacific journal of marketing and logistics 24 (2012) 3, pp. 433-460

Persistent link: https://www.econbiz.de/10009577071

Surveys and data sets

D'Alessandro, Steven; Winzar, Hume - In: Handbook of research methods on social entrepreneurship, (pp. 170-217). 2012

Persistent link: https://www.econbiz.de/10009577203

Balancing work with study : impact on marketing students' experience of group work

D'Alessandro, Steven; Volet, Simone - In: Journal of marketing education : JME 34 (2012) 1, pp. 96-107

Persistent link: https://www.econbiz.de/10009548679

Real or relevant beauty? : body shape and endorser effects on brand attitude and body image

D'Alessandro, Steven; Chitty, Bill - In: Psychology & marketing 28 (2011) 8, pp. 843-878

Persistent link: https://www.econbiz.de/10009267749