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Integrated waste management framework : a business case from hospitality industry

Debnath, Somnath - In: International journal of business excellence 8 (2015) 5, pp. 566-583

Persistent link: https://www.econbiz.de/10011589853

Analysing CRM system and organizational performance : a balanced score card approach in the hotel industry

Kaur, Jasveen; Kaur, Jaspreet - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 203-218

Persistent link: https://www.econbiz.de/10011533108

A model for evaluating revenue management implementation (MERMI) in the hotel industry

Talón-Ballestero, Pilar; González-Serrano, Lydia; … - In: Journal of revenue and pricing management 13 (2014) 4, pp. 309-321

Persistent link: https://www.econbiz.de/10010421422

More than a feeling : using hotel room attendants to improve understanding of job quality

Knox, Angela; Warhurst, Chris; Nickson, Dennis; Dutton, Eli - In: The international journal of human resource management 26 (2015) 12, pp. 1547-1567

Persistent link: https://www.econbiz.de/10011309101

Developing an integrated revenue management and customer relationship management approach in the hotel industry

Vaeztehrani, Amirhossein; Modarres, Mohammad; Aref, Samin - In: Journal of revenue and pricing management 14 (2015) 2, pp. 97-119

Persistent link: https://www.econbiz.de/10011309180

Application of customer relationship management strategy (CRM) in different business areas

Milovic, Boris - In: Facta Universitatis / Series economics and organization … 9 (2012) 3, pp. 341-354

Persistent link: https://www.econbiz.de/10010458777

Understanding employee delight and voice from the internal marketing perspective

Kim, Mi Ran; Knutson, Bonnie J.; Han, Jaebum - In: Journal of hospitality marketing & management 24 (2015) 3/4, pp. 260-286

Persistent link: https://www.econbiz.de/10011292866

The impact of innocation on firms' performance : an analysis of the hotel sector in Majorca

Tugores, María; García, Dolores - In: Tourism economics : the business and finance of tourism … 21 (2015) 1, pp. 121-140

Persistent link: https://www.econbiz.de/10011296250

The impact of customer satisfaction, customer experience and customer loyalty on brand power : empirical evidence from hotel industry

Nobar, Hossein Bodaghi Khajeh; Rostamzadeh, Reza - In: Journal of business economics and management 19 (2018) 2, pp. 417-430

This research aims to investigate the impact of customer satisfaction, experience, and loyalty on brand power in the Hotel industry. This study used a descriptive-survey research design based on the correlation method. The selected populations were Pars Hotels' customers. Sample size was 384,...

Persistent link: https://www.econbiz.de/10012174845

Examining the key dimensions of customer experience quality in the hotel industry

Alnawas, Ibrahim; Hemsley-Brown, Jane - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 833-861

Persistent link: https://www.econbiz.de/10012176720