//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The journey from customer part...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Relationship marketing
26,450
Beziehungsmarketing
25,775
Service quality
21,816
Dienstleistungsqualität
21,065
Consumer behaviour
15,822
Konsumentenverhalten
15,576
Customer satisfaction
15,563
Kundenzufriedenheit
13,979
Satisfaction
11,119
Zufriedenheit
9,898
Äthiopien
6,903
Ethiopia
6,889
Deutschland
5,489
Germany
5,345
Viral marketing
4,934
Virales Marketing
4,914
Social Web
4,868
Social web
4,866
Lebensqualität
4,469
Quality of life
4,457
Theorie
4,288
Theory
4,247
Kundenintegration
4,053
Customer integration
4,046
Customer service
3,475
Online-Marketing
3,453
Internet marketing
3,438
USA
3,437
United States
3,353
Brand management
3,334
Markenführung
3,319
Qualitätsmanagement
3,114
Kundenservice
3,081
Quality management
3,038
Online-Handel
2,883
Online retailing
2,874
Electronic Commerce
2,860
E-commerce
2,772
Lieferantenmanagement
2,768
Supplier relationship management
2,766
more ...
less ...
Online availability
All
Undetermined
27,561
Free
18,671
Type of publication
All
Article
53,961
Book / Working Paper
25,722
Journal
162
Other
44
Database
1
Type of publication (narrower categories)
All
Article in journal
40,909
Aufsatz in Zeitschrift
40,909
Graue Literatur
7,415
Non-commercial literature
7,415
Aufsatz im Buch
6,794
Book section
6,794
Working Paper
6,041
Arbeitspapier
5,567
Hochschulschrift
2,751
research-article
2,575
Thesis
2,111
Collection of articles of several authors
1,224
Sammelwerk
1,224
Case study
885
Fallstudie
885
Aufsatzsammlung
722
Article
469
Conference paper
433
Konferenzbeitrag
433
Konferenzschrift
415
Ratgeber
307
Conference proceedings
281
Guidebook
278
Bibliografie enthalten
266
Bibliography included
266
Amtsdruckschrift
234
Government document
234
Collection of articles written by one author
211
Sammlung
211
case-report
204
conceptual-paper
197
Lehrbuch
179
review-article
166
Textbook
154
Dissertation u.a. Prüfungsschriften
142
Handbook
132
Handbuch
132
review
120
Statistik
98
viewpoint
81
more ...
less ...
Language
All
English
67,676
German
8,867
Undetermined
3,021
French
133
Spanish
83
Italian
58
Polish
31
Russian
24
Lithuanian
20
Romanian
18
Swedish
17
Portuguese
14
Amharic
13
Czech
12
Indonesian
8
Danish
7
Hungarian
7
Finnish
6
Dutch
6
Serbian
4
Norwegian
3
Turkish
2
Vietnamese
2
Bulgarian
1
Croatian
1
Kazakh
1
Korean
1
Multiple languages
1
Slovak
1
Slovenian
1
Albanian
1
Ukrainian
1
more ...
less ...
Author
All
Bruhn, Manfred
168
Oswald, Andrew J.
161
Homburg, Christian
149
Dercon, Stefan
140
Clark, Andrew E.
138
Stutzer, Alois
117
Han, Heesup
111
Blanchflower, David G.
102
Frey, Bruno S.
97
Powdthavee, Nattavudh
93
Kumar, V.
88
Huber, Frank
87
Helliwell, John F.
81
Welsch, Heinz
81
Mattila, Anna S.
79
Stauss, Bernd
78
Siciliani, Luigi
77
Mekonnen, Alemu
76
Bauer, Hans H.
71
Köhlin, Gunnar
68
Akay, Alpaslan
66
Svensson, Göran
66
Verhoef, Peter C.
66
Wagner, Gert G.
65
Piller, Frank T.
64
Graham, Carol
63
Herrmann, Andreas
63
Martinsson, Peter
62
Mittal, Vikas
62
Gil Saura, Irene
61
Hoddinott, John
61
Propper, Carol
60
Wolfers, Justin
60
Barrett, Christopher B.
58
Knabe, Andreas
58
Edvardsson, Bo
55
Hollebeek, Linda D.
55
Aksoy, Lerzan
54
Bjørnskov, Christian
54
Gebreegziabher, Zenebe
54
more ...
less ...
Institution
All
National Bureau of Economic Research
324
Springer Fachmedien Wiesbaden
135
World Bank
108
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
97
OECD
72
International Monetary Fund
61
Ethiopian Economic Association
54
IGI Global
50
World Bank Group
45
HAL
35
International Livestock Research Institute (ILRI), Consultative Group on International Agricultural Research (CGIAR)
33
International Monetary Fund (IMF)
31
Université Paris-Dauphine (Paris IX)
31
Verlag Dr. Kovač
30
Äthiopien / Central Statistical Authority
28
Books on Demand GmbH <Norderstedt>
25
Institute of Social Studies (ISS)
24
Institute for the Study of Labor (IZA)
22
International Association of Agricultural Economists - IAAE
21
Department of Agricultural, Food and Resource Economics, Michigan State University
20
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
20
World Institute for Development Economic Research (UNU/WIDER), United Nations University
20
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
19
Internationaler Währungsfonds
19
Centre for the Study of African Economies
18
Edward Elgar Publishing
18
Nationalekonomiska institutionen, Handelshögskolan
18
Nomos Verlagsgesellschaft
18
Weltbank
18
Hochschulrektorenkonferenz
17
Department of Economics, Oxford University
15
International Growth Centre <London>
15
Centre for the Study of African Economies (CSAE), Department of Economics
14
EconWPA
14
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
13
Development through Cooperation Campaign
12
European Association of Agricultural Economists - EAAE
12
School of Economics and Business, Norges miljø- og biovitenskapelig universitet
12
Universität Mannheim
12
Agricultural and Applied Economics Association - AAEA
11
more ...
less ...
Published in...
All
Journal of business research : JBR
1,181
Journal of retailing and consumer services
941
International journal of hospitality management
818
Discussion paper series / IZA
568
Industrial marketing management : the international journal for industrial and high-tech firms
527
The service industries journal
492
SpringerLink / Bücher
431
The journal of services marketing
412
Journal of Services Marketing
402
Tourism management : research, policies, practice
375
IZA Discussion Paper
324
NBER working paper series
323
Working paper / National Bureau of Economic Research, Inc.
317
International journal of contemporary hospitality management
316
Journal of travel and tourism marketing
299
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
292
NBER Working Paper
275
The journal of business & industrial marketing
272
Journal of hospitality marketing & management
269
Cogent business & management
264
Journal of the Academy of Marketing Science
256
Psychology & marketing
250
European Journal of Marketing
244
Journal of strategic marketing
234
Journal of service research : JSR
223
International Journal of Bank Marketing
216
Journal of marketing
214
Services marketing quarterly
212
Journal of service management
211
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
202
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
200
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
200
Asia Pacific journal of marketing and logistics
195
Auditing : a journal of practice & theory
183
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
181
European journal of marketing : EJM
180
International journal of electronic customer relationship management : IJECRM
180
Service business
180
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
179
Journal of retailing
179
more ...
less ...
Source
All
ECONIS (ZBW)
71,867
Other ZBW resources
3,507
RePEc
2,400
EconStor
1,023
USB Cologne (EcoSocSci)
722
BASE
277
OLC EcoSci
44
USB Cologne (business full texts)
38
ArchiDok
12
more ...
less ...
Showing
1
-
10
of
79,890
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer participation in service recovery : a meta-analysis
Van Vaerenbergh, Yves
;
Hazée, Simon
;
Costers, Annelies
- In:
Marketing letters : a journal of research in marketing
29
(
2018
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10011964332
Saved in:
2
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
3
Co-creating service recovery after service failure : the role of brand equity
Hazée, Simon
;
Van Vaerenbergh, Yves
;
Armirotto, Vincent
- In:
Journal of business research : JBR
74
(
2017
),
pp. 101-109
Persistent link: https://www.econbiz.de/10011675409
Saved in:
4
What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan
;
Chih, Wen-Hai
;
Ortiz, Jaime
- In:
International journal of consumer studies
47
(
2023
)
5
,
pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
Saved in:
5
The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
6
The influence of customer participation on service failure perceptions
Koc, Erdogan
;
Ulukoy, Metin
;
Kilic, Recep
;
Yumusak, Sedat
; …
- In:
Total quality management & business excellence : an …
28
(
2017
)
3/4
,
pp. 390-404
Persistent link: https://www.econbiz.de/10011723681
Saved in:
7
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
8
Role of the perceived justice of service recovery : a comparison of first-time and repeat visitors
Chen, Peng
;
Kim, Yeong Gug
- In:
Tourism and hospitality research : THR
19
(
2019
)
1
,
pp. 98-111
Persistent link: https://www.econbiz.de/10012165598
Saved in:
9
The effects of marketer- and advocate-initiated online service recovery responses on silent bystanders
Weitzl, Wolfgang
;
Hutzinger, Clemens
- In:
Journal of business research : JBR
80
(
2017
),
pp. 164-175
Persistent link: https://www.econbiz.de/10011771479
Saved in:
10
'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness
Eugene Cheng-xi Aw
;
Chuah, Stephanie Hui-wen
;
Fazli, S. …
- In:
International journal of services, economics and management
13
(
2022
)
3
,
pp. 225-242
Persistent link: https://www.econbiz.de/10013552572
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->