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Does self‐service technology impact destination image and customer delight?

Lakshmi, R.; Ganesan, P. - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 520-538

Purpose – The purpose of this paper is to study customer delight in tourism as influenced by destination image and … experience. Moreover, the role of technology in the field of tourism will provide valuable insights as to how best to reach the … as well as SST interventions‐destination image in a tourism context. …

Persistent link: https://www.econbiz.de/10015037599

Confluence of technology and commercial factors at ISKCON temple

Rishi, Meghna; Singh, Anjana; Shukla, Rati - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 539-553

Purpose – As there has been no research about specific Indian temples, the aim of this paper is to explore the role of technology and commercial factors at ISKCON temple in the National Capital Region, in enhancing the tourists' experience. ISKCON temple, New Delhi, has been the pioneer in...

Persistent link: https://www.econbiz.de/10015037600

Exploring the relationship between socio‐cultural factors and tourist satisfaction

Yadav, Shachi; Bandyopadhyay, Rumki; Rasul, Gulam; … - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 554-558

Purpose – The paper aims to explore the impact of socio‐cultural factors on pilgrimage tourism at Lotus Temple. This … on tourist satisfaction. Originality/value – The paper contributes to an understanding of the factors affecting tourism … at the Lotus Temple. This paper also offers a contribution to the varied perspectives on tourism in relation to socio …

Persistent link: https://www.econbiz.de/10015037601

How can the visitor experience be enhanced for spiritual and cultural tourism in India?

Jauhari, Vinnie - In: Worldwide Hospitality and Tourism Themes 2 (2010) 5, pp. 559-563

spiritual and cultural tourism in India? Design/methodology/approach – The paper consolidates the main findings and conclusions … arising from the various studies featured in this theme issue of Worldwide Hospitality and Tourism Themes . It addresses the …

Persistent link: https://www.econbiz.de/10015037602

The Sandals philosophy: exceeding guest expectations – now and in the future

Brown, Phillip; Hassan, Samer; Teare, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 8-13

Purpose – This paper seeks to introduce the Sandals philosophy and how it enabled Sandals Resorts International to become the world's most celebrated ultra all‐inclusive resort company. Design/methodology/approach – The paper profiles the company's growth and approach to human resource...

Persistent link: https://www.econbiz.de/10015037603

The five pillars framework for action learning at Sandals Grande St Lucia

Anderson, Winston; Teare, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 52-59

Purpose – The purpose of this paper is to present a resort‐wide framework termed the “five pillars” that has facilitated innovative ways of managing one of the Caribbean's most successful resorts. Design/methodology/approach – The paper uses action learning as the process to enable all...

Persistent link: https://www.econbiz.de/10015037607

The role of action learning in personal, professional and business development

Teare, Richard; Cummings, Wayne; Donaldson‐Brown, … - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 60-65

Purpose – The purpose of this paper is to explore the perceptions and experiences of senior hotel industry practitioners in relation to business imperatives, career development and organizational learning. Design/methodology/approach – The paper uses an interview discussion format to explore...

Persistent link: https://www.econbiz.de/10015037608

Getting to the transfer point: cascading action learning

Brown, Phillip; Teare, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 66-70

Purpose – The purpose of this paper is to outline the objectives for learning at work and the strategic imperative to ensure that the rate of individual and corporate learning keeps pace with change. Design/methodology/approach – The paper uses an interview format to reveal personal insights...

Persistent link: https://www.econbiz.de/10015037609

Sandals Corporate University: “the change‐included experience”

Brown, Phillip; Hassan, Samer; Teare, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 1, pp. 71-77

Purpose – This paper aims to outline the role of Sandals Corporate University (SCU) and the contribution of action learning to human resource development. Design/methodology/approach – The paper relates theme issue content to the mission and mandate for SCU as an own brand learning system....

Persistent link: https://www.econbiz.de/10015037610

It's only make believe: the implications of fictional and authentic locations in films

Butler, Richard - In: Worldwide Hospitality and Tourism Themes 3 (2011) 2, pp. 91-101

. Practical implications – The paper uses examples to explore the scope and related impacts of film‐induced tourism. Originality …

Persistent link: https://www.econbiz.de/10015037612