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The service encounter
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Emotion
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2,523
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Bakker, Arnold B.
66
Ashkanasy, Neal M.
63
Dur, Robert A. J.
60
Frey, Bruno S.
60
Siddiqui, Danish Ahmed
54
Karatepe, Osman M.
53
Winden, Frans A. A. M. van
41
De Clercq, Dirk
39
Delfgaauw, Josse
38
Bagozzi, Richard P.
37
Fehr, Ernst
35
Han, Heesup
35
Septianto, Felix
34
Falk, Armin
32
Kräkel, Matthias
31
Sliwka, Dirk
31
Osterloh, Margit
30
Schaufeli, Wilmar B.
29
Vandenberghe, Christian
29
Chiaburu, Dan S.
28
Hopfensitz, Astrid
28
Neckermann, Susanne
28
Usman, Osly
27
Kwan, Ho Kwong
26
Benhabib, Jess
25
Bosman, Ronald
25
Hur, Won-Moo
25
Huy, Quy
25
Härtel, Charmine E. J.
25
Newman, Alexander
25
Shuck, Brad
25
Johnson, Russell E.
24
Demerouti, Evangelia
23
Dur, Robert
23
Gupta, Vishal
23
Huffman, David
23
Humphrey, Ronald H.
23
Kim, Tae-Yeol
23
Kosfeld, Michael
23
Reuben, Ernesto
23
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National Bureau of Economic Research
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Springer Fachmedien Wiesbaden
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Verlag Dr. Kovač
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Forschungsinstitut zur Zukunft der Arbeit
10
OECD
10
IGI Global
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Books on Demand GmbH <Norderstedt>
7
Edward Elgar Publishing
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Springer-Verlag GmbH
7
Harvard Graduate School of Business Administration
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Campus Verlag
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Center for the Study of Law and Economics <Saarbrücken>
5
Department of Economics, Sciences économiques
5
Haufe-Lexware GmbH & Co. KG
5
Peter Lang GmbH
5
Sciences économiques, Sciences Po
5
Shaker Verlag
5
Springer International Publishing
5
Verlag Franz Vahlen
5
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
5
AMACOM
4
Eric Cuvillier <Firma>
4
Harvard Business Review Press
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Institute for the Study of Labor (IZA)
4
Taylor and Francis
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Westfälische Wilhelms-Universität Münster
4
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Center for Economic Research <Tilburg>
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3
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3
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3
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3
Nomos Verlagsgesellschaft
3
Théorie Économique, Modélisation, Application (THEMA), Université de Cergy-Pontoise
3
Tinbergen Institute
3
Tinbergen Instituut
3
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Journal of business research : JBR
412
Journal of business ethics : JOBE
389
International journal of hospitality management
375
Journal of vocational behavior
233
The international journal of human resource management
226
Journal of managerial psychology
213
Journal of business and psychology
211
Journal of retailing and consumer services
208
Discussion paper series / IZA
201
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
178
Academy of Management journal : AMJ
158
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
155
International journal of human resource management
154
Leadership & organization development journal
154
International journal of contemporary hospitality management
149
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
141
Tourism management : research, policies, practice
141
Cogent business & management
129
SpringerLink / Bücher
115
Journal of management : JOM
108
Journal of management & organization : JMO
105
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
103
Human performance
102
Human relations
100
Journal of economic behavior & organization : JEBO
98
Personnel review
98
Psychology & marketing
98
The service industries journal
98
CESifo working papers
92
IZA Discussion Paper
90
International journal of organizational analysis
90
Group & organization management : an international journal
89
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
89
Pakistan journal of commerce and social sciences
89
Employee relations
87
Human resource management
87
Journal of hospitality marketing & management
87
Management research review
85
The journal of services marketing
84
Public personnel management
83
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ECONIS (ZBW)
25,675
USB Cologne (EcoSocSci)
247
RePEc
175
Other ZBW resources
109
EconStor
101
BASE
8
OLC EcoSci
7
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71
Personality and organizational citizenship behavior in Indonesia : the mediating effect of affective commitment
Purba, Debora E.
;
Oostrom, Janneke K.
;
Molen, Henk T. …
- In:
Asian business & management
14
(
2015
)
2
,
pp. 147-170
Persistent link: https://www.econbiz.de/10011308628
Saved in:
72
Is my boss really listening to me? : the impact of perceived supervisor listening on emotional exhaustion, turnover intention, and organizational citizenship behavior
Lloyd, Karina J.
;
Boer, Diana
;
Keller, Joshua W.
; …
- In:
Journal of business ethics : JOBE
130
(
2015
)
3
,
pp. 509-524
Persistent link: https://www.econbiz.de/10011340217
Saved in:
73
Emotions in sensemaking : a change management perspective
Steigenberger, Norbert
- In:
Journal of organizational change management
28
(
2015
)
3
,
pp. 432-451
Persistent link: https://www.econbiz.de/10011342693
Saved in:
74
An integrative approach to understanding counterproductive work behavior : the roles of stressors, negative emotions, and moral disengagement
Fida, Roberta
;
Paciello, Marinella
;
Tramontano, Carlo
; …
- In:
Journal of business ethics : JOBE
130
(
2015
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10011312131
Saved in:
75
Workplace romances : examining attitudes experience, conscientiousness, and policies
Doll, Jessica L.
;
Rosopa, Patrick J.
- In:
Journal of managerial psychology
30
(
2015
)
4
,
pp. 439-453
Persistent link: https://www.econbiz.de/10011326661
Saved in:
76
The role of
emotion
in workplace incivility
Sears, Karen
;
Humiston, Gail Sears
- In:
Journal of managerial psychology
30
(
2015
)
4
,
pp. 390-405
Persistent link: https://www.econbiz.de/10011326667
Saved in:
77
Salesperson empathy, ethical behaviors, and sales performance : the moderating role of trust in one's manager
Agnihotri, Raj
;
Krush, Michael T.
- In:
The journal of personal selling & sales management : JPSSM
35
(
2015
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10010527062
Saved in:
78
Multiple sources of support, affective commitment, and citizenship behaviors : the moderating role of passive leadership
Chênevert, Denis
;
Vandenberghe, Christian
;
Tremblay, Michel
- In:
Personnel review : a professional journal reporting new …
44
(
2015
)
1
,
pp. 69-90
Persistent link: https://www.econbiz.de/10010529481
Saved in:
79
Linking demographic diversity to organisational outcomes : the moderating role of transformational leadership
Muchiri, Michael K.
;
Ayoko, Oluremi B.
- In:
Leadership & organization development journal
34
(
2013
)
5
,
pp. 384-406
Persistent link: https://www.econbiz.de/10009770715
Saved in:
80
Responses to co-workers receiving recognition at work
Feys, Marjolein
;
Anseel, Frederik
;
Wille, Bart
- In:
Journal of managerial psychology
28
(
2013
)
5
,
pp. 492-510
Persistent link: https://www.econbiz.de/10009771150
Saved in:
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