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What is it like to be idle versus busy for a service machine?
Söderlund, Magnus - In: Psychology & marketing 40 (2023) 6, pp. 1237-1248
Persistent link: https://www.econbiz.de/10014291855
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Moderator variables in consumer research : a call for caution
Söderlund, Magnus - In: Journal of retailing and consumer services 73 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014303249
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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions
Söderlund, Magnus - In: The international review of retail, distribution and … 34 (2024) 2, pp. 228-250
Persistent link: https://www.econbiz.de/10014559025
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When service robots look at themselves in the mirror : an examination of the effects of perceptions of robotic self-recognition
Söderlund, Magnus - In: Journal of retailing and consumer services 64 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013209566
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How bank loan officers evaluate persons applying for credit
Mattsson, Jan - In: Dienstleistungsmarketing : eine Bestandsaufnahme ; …, (pp. 151-170). 1993
Persistent link: https://www.econbiz.de/10001284699
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Initial penetration of European continental markets by small and medium-sized firms
Mattsson, Jan - 1986
Persistent link: https://www.econbiz.de/10001089851
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Att förandra teknik : en studie utifr°an anställdas kunskap och interesse
Mattsson, Jan - 1983
Persistent link: https://www.econbiz.de/10000768066
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Strategy by bottom-up abstractions of the customer interface
Mattsson, Jan - In: Journal of strategic marketing 16 (2008) 5, pp. 391-399
Persistent link: https://www.econbiz.de/10003797125