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Beziehungsmarketing
9
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8
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7
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Frei, Frances X.
66
Harker, Patrick T.
25
Morriss, Anne
12
Buell, Ryan W.
8
Frei, Frances
8
Hitt, Lorin M.
8
Campbell, Dennis
7
Campbell, Dennis W.
7
Hunter, Larry W.
7
Marx, Leslie M.
6
Leone, Andrew J.
5
Kalakota, Ravi
4
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3
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3
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ECONIS (ZBW)
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11
Market heterogeneity and local capacity decisions in services
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Manufacturing & service operations management : M & SOM
13
(
2011
)
1
,
pp. 2-19
Persistent link: https://www.econbiz.de/10008905497
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12
How do incumbents fare in the face of increased service competition?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
-
2011
Persistent link: https://www.econbiz.de/10008906627
Saved in:
13
Are self-service customers satisfied or stuck?
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 679-697
Persistent link: https://www.econbiz.de/10008796721
Saved in:
14
The four things a service business must get right
Frei, Frances X.
- In:
Harvard business review : HBR
86
(
2008
)
4
,
pp. 70-80
Persistent link: https://www.econbiz.de/10003667491
Saved in:
15
Vier Gewinnerprinzipien für Dienstleister
Frei, Frances X.
- In:
Harvard-Business-Manager : das Wissen der Besten
30
(
2008
)
6
,
pp. 60-75
Persistent link: https://www.econbiz.de/10003709865
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16
How financial firms decide on technology
Hitt, Lorin M.
;
Frei, Frances X.
;
Harker, Patrick T.
-
1998
Persistent link: https://www.econbiz.de/10001426408
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17
Do better customers utilize electronic distribution channels? : The case of PC banking
Hitt, Lorin M.
;
Frei, Frances X.
-
1999
Persistent link: https://www.econbiz.de/10001427403
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18
Effective call center management : evidence from financial services
Evenson, Ann
;
Harker, Patrick T.
;
Frei, Frances X.
-
1999
Persistent link: https://www.econbiz.de/10001429062
Saved in:
19
How financial firms decide on technology
Hitt, Lorin M.
;
Frei, Frances X.
;
Harker, Patrick T.
- In:
Brookings-Wharton papers on financial services
2
(
1999
),
pp. 93-146
Persistent link: https://www.econbiz.de/10001762912
Saved in:
20
Control systems for customer behavior
Frei, Frances X.
;
Edmondson, Amy C.
;
Hajim, Corey
-
2002
Persistent link: https://www.econbiz.de/10001764956
Saved in:
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