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Dimensionality and consequences of service innovation : an empirical study of hospitality industry

Rouf Bhat, Dada Ab; Sharma, Vivek - In: Cogent business & management 8 (2021) 1, pp. 1-17

innovation-underlying dimensions, namely, technological innovation, organizational innovation and human capital innovation on … multidimensionality of service innovation in the hospitality industry. Perceptions of 400 hotel managers were used to explore the … accomplishes an excellent fit for data. Empirical results suggest that service innovation has an influential impact on market …

Persistent link: https://www.econbiz.de/10012659526

Exploring dualities of service innovation : implications for service research

Witell, Lars; Anderson, Laurel; Brodie, Roderick J.; … - In: The journal of services marketing 29 (2015) 6/7, pp. 436-441

Persistent link: https://www.econbiz.de/10011418320

A framework for innovative service design

Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471

Persistent link: https://www.econbiz.de/10011579233

Service innovation : a service-dominant logic perspective

Lusch, Robert F.; Nambisan, Satish - In: Management information systems : mis quarterly 39 (2015) 1, pp. 155-175

Persistent link: https://www.econbiz.de/10010505863

Exploring the "black box" of customer co-creation processes

Trischler, Jakob; Pervan, Simon J.; Scott, Donald Robert - In: The journal of services marketing 31 (2017) 3, pp. 265-280

Persistent link: https://www.econbiz.de/10011741253

Employees’ Service Innovation Behavior and New Service Development in Four- and Five-Star Hotels

Al-Ababneh, Mukhles M. - 2020

This study aims to explore the impact of Employee Service Innovation Behavior (ESIB) on New Service Development (NSD … innovation performance is exited in the hotel industry. The theoretical and managerial implications were drawn based on the study …

Persistent link: https://www.econbiz.de/10012830410

Service innovation tools : a literature review

Cavalcante, Marcia Beatriz; Hidalgo Nuchera, Antonio; … - In: International journal of innovation : IJI journal 8 (2020) 2, pp. 276-304

Persistent link: https://www.econbiz.de/10012271624

The role of meaning in service innovation : a conceptual exploration

Kustrak Korper, Ana; Holmlid, Stefan; Patrício, Lia - In: Journal of service theory and practice 32 (2022) 2, pp. 179-198

Persistent link: https://www.econbiz.de/10013190876

Defining service innovation : a review and synthesis

Witell, Lars; Snyder, Hannah; Gustafsson, Anders; … - In: Journal of business research : JBR 69 (2016) 8, pp. 2863-2872

Persistent link: https://www.econbiz.de/10011507784

Front-end service innovation : learning form a design-assisted experimentation

Jevnaker, Brigit Helene; Tellefsen, Brynjulf; Lüders, … - In: European journal of innovation management : EJIM 18 (2015) 1, pp. 19-43

Persistent link: https://www.econbiz.de/10010509086