Classical models of service systems with rational and strategic customers assume queues to be either fully visible or invisible. In practice, however, most queues are only "partially visible" or "opaque", in the sense that customers are not able to discern precise queue length upon arrival. This...

The Information service sector e.g. utilities, telecommunications and banking has grown rapidly in recent years and is a significant contributor to the Gross Domestic Product (GDP) of the world’s leading economies. Though, the information service sector has grown significantly, there have been...

University of Minnesota Ph.D. dissertation. August 2010. Major: Business Administration. Advisor: Kingshuk K. Sinha. 1 computer file (PDF); x, 197 pages, appendices 1-4.

Problem description: Classical models of queueing systems with rational and strategic customers assume queues to be either fully visible or invisible while service parameters are known with certainty. In practice, however, people only have "partial information" on the service environment in the...