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Exploring the knowledge structure of the relationship between value co-creation and customer satisfaction

Nájera-Sánchez, Juan-José; Martinez-Cañas, Ricardo; … - In: Management decision 60 (2022) 12, pp. 3366-3387

Persistent link: https://www.econbiz.de/10013455973

Redefining a value co-creation behaviour model for student satisfaction in HEIs

Manzoor, Shamima Raihan; Al Mahmud, Abdullah - In: International journal of services and operations … 45 (2023) 3, pp. 293-313

Persistent link: https://www.econbiz.de/10014364407

The effect of e-commerce livestreaming services on customer loyalty : a test of the chain mediation model

Ye, XinMei; Hira Batool; Huang, Shi-Zheng - In: Journal of innovation and entrepreneurship : JIE 12 (2023), pp. 1-21

The outbreak of COVID-19 has made the offline real economy suffer an unprecedented test, and the online e-commerce livestreaming model, as a new marketing model, has been rapidly developed. Based on the SOR model, this paper clarifies the interaction between e-commerce livestreaming and consumer...

Persistent link: https://www.econbiz.de/10014496952

The intellectual structure of customer experience research in service scholarship : a bibliometric analysis

Arici, Hasan Evrim; Köseoglu, Mehmet Ali; Sökmen, Alptekin - In: The service industries journal 42 (2022) 7/8, pp. 514-550

Persistent link: https://www.econbiz.de/10013362133

Revealing customer dominant logic in healthcare services

Seppänen, Kaisa; Huiskonen, Janne; Koivuniemi, Jouni; … - In: International journal of services and operations management 26 (2017) 1, pp. 1-17

Persistent link: https://www.econbiz.de/10011719181

Making value co-creation a reality : exploring the co-creative value processes in customer-salesperson interaction

Baumann, Jasmin; Le Meunier-FitzHugh, Kenneth - In: Journal of marketing management : MM 31 (2015) 3/4, pp. 289-316

Persistent link: https://www.econbiz.de/10010512567

Three decades of customer value research : paradigmatic roots and future research avenues

Zeithaml, Valarie A.; Verleye, Katrien; Hatak, Isabella; … - In: Journal of service research 23 (2020) 4, pp. 409-432

Persistent link: https://www.econbiz.de/10012391603

Industry-based issues in the provision of hearing aids in Italy

Cobelli, Nicola; Ugolini, Marta Maria; Cassia, Fabio; … - In: World review of entrepreneurship, management and … 14 (2018) 3, pp. 377-388

Persistent link: https://www.econbiz.de/10011884386

Omni-channel retailing : propositions, examples and solutions

Yrjölä, Mika; Spence, Mark T.; Saarijärvi, Hannu - In: The international review of retail, distribution and … 28 (2018) 3, pp. 259-276

Persistent link: https://www.econbiz.de/10011885383

Key prerequisites for ecosystem-based business : servitisation journey in software companies

Kokkonen, Kirsi; Laitinen, Sari; Ojanen, Ville - In: International journal of business environment : IJBE 12 (2021) 3, pp. 227-247

Persistent link: https://www.econbiz.de/10012596241