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Alternative approaches to supply chain compliance monitoring

Bremer, Jenifer; Udovich, John - In: Journal of Fashion Marketing and Management: An … 5 (2001) 4, pp. 333-352

Manufacturers of labour‐intensive, branded consumer goods – particularly apparel and footwear – are facing increasing pressure from consumer groups, non‐government organisations (NGOs), and other stakeholders, to provide assurances that contracted suppliers in developing countries are...

Persistent link: https://www.econbiz.de/10014868304

Exploring the drivers of service quality perceptions in the tertiary education sector

Chavan, Meena; Bowden-Everson, Jana; Lundmark, Erik; … - In: Journal of International Education in Business 7 (2014) 2, pp. 150-180

student’s expectations of their tertiary experience, as well as the way in which they evaluate the quality of the service that … they receive from their tertiary provider. The paper develops an augmented model of service quality which is adapted to … challenges with regard to the use of student expectations as the foundation for assessing students’ service quality evaluations …

Persistent link: https://www.econbiz.de/10014878126

Service quality and customer satisfaction in the banking sector

Muhammad Awan, Hayat; Shahzad Bukhari, Khuram; Iqbal, Anam - In: Journal of Islamic Marketing 2 (2011) 3, pp. 203-224

Purpose – The purpose of this paper is to investigate the service quality and its relationship to customer satisfaction … functional dimensions of service quality specific to the industry and service context under study. In addition, the study … examines the differences in service quality satisfaction and its impact on the behavioral intentions of customers. Design …

Persistent link: https://www.econbiz.de/10014878310

Clients' perception towards JAKIM service quality in Halal certification

Badruldin, Baizuri; Mohamed, Zainalabidin; Sharifuddin, … - In: Journal of Islamic Marketing 3 (2012) 1, pp. 59-71

Purpose – The aim of this study is to examine the level service quality from the perspective of food manufacturers … quality dimensions, especially the empathy dimension. Practical implications – Practical implications extend to food policy …

Persistent link: https://www.econbiz.de/10014878322

Destination selection for education tourism

Rahman, Muhammad Sabbir; Osman-Gani, Aahad M.; Raman, Murali - In: Journal of Islamic Marketing 8 (2017) 3, pp. 373-392

to develop a comprehensive framework embedded with service quality, destination image and spirituality behavior. The data …. Findings The outcome of this research indicated that there is a substantial relationship between service quality and the choice …

Persistent link: https://www.econbiz.de/10014878956

Customer perception regarding Sharī‘ah compliance of Islamic banking sector of Pakistan

Saqib, Lutfullah; Farooq, Muhammad Aitisam; Zafar, … - In: Journal of Islamic Accounting and Business Research 7 (2016) 4, pp. 282-303

between service quality and customer satisfaction have been identified. Research limitations/implications As a cross … as a variable, the scope of this study is limited to service quality only. Future research may focus on the moderating …” while developing their product/service and building marketing strategies. Moreover, assurance of high-quality services will …

Persistent link: https://www.econbiz.de/10014874707

Towards developing service quality index for zakat institutions

Abd. Wahab, Norazlina; Zainol, Zairy; Abu Bakar, Mahyuddin - In: Journal of Islamic Accounting and Business Research 8 (2017) 3, pp. 326-333

Purpose This paper aims to present a conceptual model on service quality of zakat institutions that are responsible for … needy. Design/methodology/approach The paper reviews and synthesizes the relevant literature on service quality. The paper … then proposed a conceptual model to study the service quality of zakat institutions. Findings The paper identifies the …

Persistent link: https://www.econbiz.de/10014874745

The measurement of intangible assets in public sector using scaling techniques

Serrano Cinca, Carlos; Mar Molinero, Cecilio; Bossi … - In: Journal of Intellectual Capital 4 (2003) 2, pp. 249-275

This paper discusses the identification and measurement of intangible assets in the public sector. A discussion of intellectual capital theory identifies and classifies a number of intangible assets of relevance to the public sector. Multidimensional scaling and related multivariate techniques...

Persistent link: https://www.econbiz.de/10014875301

Service Quality at the Cellar Door: A Comparison Between Regions

Charters, Stephen; O'Neill, Martin - In: International Journal of Wine Marketing 13 (2001) 3, pp. 7-17

The provision of service at the cellar door is now beginning to attract some attention, which is critical given that wine tourism is a very lucrative industry with the ability to generate substantial wealth and growth. This paper develops the application of the SERVQUAL research approach,...

Persistent link: https://www.econbiz.de/10014815548

New applications for importance-performance analysis (IPA) in higher education

McLeay, Fraser; Robson, Andrew; Yusoff, Mazirah - In: Journal of Management Development 36 (2017) 6, pp. 780-800

support HE managers to allocate resources more effectively and develop strategies to improve quality and increase student …

Persistent link: https://www.econbiz.de/10014884286