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Loyalität von Bankkunden : Bestimmungsgrößen und Gestaltungsmöglichkeiten
Lohmann, Florian - 1997
Persistent link: https://www.econbiz.de/10000963535
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An analysis of post-product development market research and its effects on firms and consumers
Reed, Randal L. - 1992
Persistent link: https://www.econbiz.de/10000851212
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A dynamic model of customers' usage of services : usage as an antecedent and consequence of satisfaction
Bolton, Ruth N.; Lemon, Katherine N. - 1998
Persistent link: https://www.econbiz.de/10000988899
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The impact of waiting time guarantees on customers' waiting experiences
Kumar, Piyush; Kalwani, Manohar U.; Dada, Maqbool - 1997
Persistent link: https://www.econbiz.de/10000971319
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Der Kundenclub als Instrument zur Schaffung von Markentreue
Wittke, Cornelia; Hahne, Henric - 1996
Persistent link: https://www.econbiz.de/10000971769
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Kundenzufriedenheit und Involvement
Matzler, Kurt - 1997
Persistent link: https://www.econbiz.de/10000974052
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Store loyalty, frequency of shopping and their determinants
Hansen, Flemming; Faarup, Poul K.; Christensen, Antje - 1997
Persistent link: https://www.econbiz.de/10000974859