"In a twenty-first-century global economy, in which multinational companies coordinate and collaborate with partners and clientele around the world, it is usually English that is the parlance of business, research, technology, and finance. Most assume that if parties on both ends of the...

Part One -- 1.Communication Climate -- 2.Critical Quality Moments -- 3.Bystander Effects -- 4.The Invisible Gorilla -- 5. Blind Spots -- 6.Help -- Part Two -- 7.Friendly Friction -- 8.Tolerance for False Alarms -- 9.Psychological Safety -- 10.Scope for Agency -- 11.Pushing Plus Buttons -- Part...