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Watson, Richard Thomas; Pitt, Leyland F. - In: Journal of Service Management 33 (2021) 1, pp. 1-8

Purpose: This vision article alerts service managers to the potential of cognitive computing to reframe their value propositions. Humans are bounded in three ways: perception, rationality and physicality. Cognitive computing, hardware or software that transcends these three limits, offers many...

Persistent link: https://www.econbiz.de/10012812597

Process completeness: strategies for aligning service systems with customers' service needs

Piccoli, Gabriele; Brohman, M. Kathryn; Watson, Richard T. - In: Business horizons 52 (2009) 4, pp. 367-376

Persistent link: https://www.econbiz.de/10003865701

E-Commerce, Web 2.0 and entrepreneurship : opportunities in the u-space

Pitt, Leyland F.; Watson, Richard T.; Berthon, Pierre R.; … - In: International review of entrepreneurship : IRE 7 (2009) 1/4, pp. 7-22

Persistent link: https://www.econbiz.de/10003983334

Telematics at UPS : en route to energy informatics

Watson, Richard T.; Boudreau, Marie-Claude; Li, Seth; … - In: MIS quarterly executive : a research journal devoted to … 9 (2010) 1, pp. 1-11

Persistent link: https://www.econbiz.de/10003961808

Information systems and environmentally sustainable development : energy informatics and new directions for the IS community

Watson, Richard T.; Boudreau, Marie-Claude; Chen, Adela J. - In: Management information systems : mis quarterly 34 (2010) 1, pp. 23-38

Persistent link: https://www.econbiz.de/10003962141

Delivering an effective enterprise architecture at Chubb Insurance

Smith, Heather; Watson, Richard T.; Sullivan, Patrick - In: MIS quarterly executive : a research journal devoted to … 11 (2012) 2, pp. 75-85

Persistent link: https://www.econbiz.de/10009569301

Green IT : ein Thema für die Wirtschaftsinformatik?

Loos, Peter; Nebel, Wolfgang; Marx Gómez, Jorge Carlos - In: Wirtschaftsinformatik : WI ; Organ der Fachbereichs … 53 (2011) 4, pp. 239-247

Persistent link: https://www.econbiz.de/10009241315

Balancing customer privacy, secrets, and surveillance : insights and management

Plangger, Kirk; Watson, Richard T. - In: Business horizons 58 (2015) 6, pp. 625-633

Persistent link: https://www.econbiz.de/10011392835

Spurring impactful research on information systems for environmental sustainability

Malhotra, Arvind; Melville, Nigel P.; Watson, Richard T. - In: Management information systems : mis quarterly 37 (2013) 4, pp. 1265-1274

Persistent link: https://www.econbiz.de/10010225508

Generating capital from social media

Mandviwalla, Munir; Watson, Richard T. - In: MIS quarterly executive : a research journal devoted to … 13 (2014) 2, pp. 97-113

Persistent link: https://www.econbiz.de/10010369804